Complain to Motorpoint
UK used car supermarket chain
Car-dealershipContact emails
customerservices@motorpoint.co.uk
Customer Service
complaints@motorpoint.co.uk
Complaints
Common Motorpoint complaints
Faulty Vehicle
Car has mechanical defects discovered after purchase
Not as Described
Vehicle differs from listing - hidden damage, clocked mileage, or undisclosed history
Warranty Dispute
Dealer refusing to honour warranty or used car guarantee
Finance Problem
Mis-sold finance agreement or unfair charges
Motorpoint ombudsman & regulator routes
Which ombudsman handles Motorpoint complaints?
The Motor Ombudsman. Once Motorpoint’s own complaints process is exhausted, you can take your complaint there for free. Go to the ombudsman.
Laws that protect you
Consumer Rights Act 2015
Vehicles must be of satisfactory quality, fit for purpose, and as described. You can reject within 30 days.
Road Vehicles (Registration and Licensing) Regulations 2002
Dealers must accurately represent a vehicle’s registration and history.
Consumer Protection from Unfair Trading Regulations 2008
Prohibits misleading actions and omissions, including clocking or hiding vehicle history.
Tips for Motorpoint complaints
- You have 30 days to reject a faulty car for a full refund - act fast
- Get an independent inspection if the dealer disputes a fault
- Check the car’s history with an HPI check before buying
- Keep all paperwork - adverts, emails, warranty documents, and service history
- If bought on finance, you may also have a claim against the finance provider
If Motorpoint doesn't respond
- 1
Dealer Directly
Allow 14 daysContact the dealership’s management with your complaint and evidence
- 2
- 3
Finance Provider
If bought on finance, complain to the finance company under Section 75 or the Consumer Credit Act
- 4
- 5
Contact emails
customerservices@motorpoint.co.uk
Customer Service
complaints@motorpoint.co.uk
Complaints
Expected response time
14 days
Car dealers should respond within 14 days. Act quickly if you want to reject - the 30-day window is strict.
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Frequently asked questions
Tools & guides for your Motorpoint complaint
Free calculators and explainers that strengthen the case you make to Motorpoint.
- Car finance compensation checkerBought on finance between 2007 and 2024?
- Hidden commission checkerWas your broker paid a secret commission?
- Product recall checkerFind official recall databases for your products.
- Car lemon law checkerCheck your rights for faulty vehicle purchases.
- Car cost calculatorBuy, finance or lease? And what’s the tax?
- Consumer rights checkerFind the laws that back you up.
- Klarna & Clearpay complaints: your new rights from 15 July 2026BNPL comes under FCA regulation on 15 July 2026: affordability checks, real support in hardship, and Financial Ombudsman escalation. What changes and how to use it.
- 6 ways to get your money back when a company refuses a refundA refusal isn’t the end. Six free routes to your money - Consumer Rights Act letters, chargeback, Section 75, ombudsmen, small claims - and when to use each.
- Buy Now Pay Later Gets Regulated: What Changes From July 2026From 15 July 2026, Klarna, Clearpay, and other BNPL providers fall under FCA regulation. You’ll gain affordability checks and the right to complain to the Financial Ombudsman - though Section 75 still doesn’t cover BNPL itself.
- Evri Lost Your Parcel (Again): Your Complete Delivery RightsYour contract is with the retailer, not the courier. If your parcel is lost, damaged, or left in a hedge, the retailer owes you the refund. Here’s exactly what to do.
Not sure what the law actually entitles you to? Start with our UK consumer rights guide - refunds, faulty goods, and how to enforce your rights under the Consumer Rights Act 2015.
Other Car-dealership companies
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Create my Motorpoint complaintDisclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to Motorpoint or any of the companies listed on this site. Contact information is sourced from publicly available company websites. This page is for informational purposes only and does not constitute legal advice.
Last reviewed: by NoReply Editorial