Complain to Bristol Street Motors
UK car dealership chain - part of Vertu Motors
Car-dealershipContact emails
customerservices@bristolstreet.co.uk
Customer Service
complaints@vertumotors.com
Complaints
Common Bristol Street Motors complaints
Faulty Vehicle
Car has mechanical defects discovered after purchase
Not as Described
Vehicle differs from listing - hidden damage, clocked mileage, or undisclosed history
Warranty Dispute
Dealer refusing to honour warranty or used car guarantee
Finance Problem
Mis-sold finance agreement or unfair charges
Bristol Street Motors ombudsman & regulator routes
Which ombudsman handles Bristol Street Motors complaints?
The Motor Ombudsman. Once Bristol Street Motors’s own complaints process is exhausted, you can take your complaint there for free. Go to the ombudsman.
Laws that protect you
Consumer Rights Act 2015
Vehicles must be of satisfactory quality, fit for purpose, and as described. You can reject within 30 days.
Road Vehicles (Registration and Licensing) Regulations 2002
Dealers must accurately represent a vehicle’s registration and history.
Consumer Protection from Unfair Trading Regulations 2008
Prohibits misleading actions and omissions, including clocking or hiding vehicle history.
Tips for Bristol Street Motors complaints
- You have 30 days to reject a faulty car for a full refund - act fast
- Get an independent inspection if the dealer disputes a fault
- Check the car’s history with an HPI check before buying
- Keep all paperwork - adverts, emails, warranty documents, and service history
- If bought on finance, you may also have a claim against the finance provider
If Bristol Street Motors doesn't respond
- 1
Dealer Directly
Allow 14 daysContact the dealership’s management with your complaint and evidence
- 2
- 3
Finance Provider
If bought on finance, complain to the finance company under Section 75 or the Consumer Credit Act
- 4
- 5
Contact emails
customerservices@bristolstreet.co.uk
Customer Service
complaints@vertumotors.com
Complaints
Expected response time
14 days
Car dealers should respond within 14 days. Act quickly if you want to reject - the 30-day window is strict.
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Frequently asked questions
Tools & guides for your Bristol Street Motors complaint
Free calculators and explainers that strengthen the case you make to Bristol Street Motors.
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Not sure what the law actually entitles you to? Start with our UK consumer rights guide - refunds, faulty goods, and how to enforce your rights under the Consumer Rights Act 2015.
Other Car-dealership companies
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Create my Bristol Street Motors complaintDisclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to Bristol Street Motors or any of the companies listed on this site. Contact information is sourced from publicly available company websites. This page is for informational purposes only and does not constitute legal advice.
Last reviewed: by NoReply Editorial