Complain to InPost
Parcel locker courier - complaints about lost, damaged, or misdelivered parcels
DeliveryContact emails
help@inpost.co.uk
Customer Service
InPost handles complaints through its official online form.
How to complain to InPost, step by step
Complain to InPost in writing
Use InPost’s online complaints form, or email help@inpost.co.uk. Say what went wrong, what you want back, and keep a copy.
Give them time to answer
There is no legal deadline for InPost to reply, so give one in writing: name a date, such as 14 days from now, and say what you will do next.
Escalate if they say no
If it stays unresolved, use the escalation steps further down this page, and the small claims court after that.
Common InPost complaints
Laws that protect you
Consumer Rights Act 2015
Delivery services must be performed with reasonable care and skill.
Consumer Contracts Regulations 2013
Goods must be delivered within 30 days unless otherwise agreed.
Tips for InPost complaints
- The retailer is responsible, not the courier - complain to the seller first
- Take photos of damaged packaging before opening
- Check 'safe place' instructions on your account
- Request signature on delivery for valuable items
- Keep tracking information and delivery notifications
If InPost doesn't respond
- 1
Retailer First
No legal deadline: set yours in the letterComplain to the retailer who sold you the item: they’re legally responsible, not the courier
- 2
Courier Directly
If the retailer won’t help, contact the delivery company’s complaints team
- 3
Section 75 / Chargeback
Paid by credit card? Your card provider shares liability for purchases £100–£30,000
- 4
Contact emails
help@inpost.co.uk
Customer Service
InPost handles complaints through its official online form.
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Frequently asked questions
Tools & guides for your InPost complaint
Free calculators and explainers that strengthen the case you make to InPost.
- Delivery compensation calculatorCalculate compensation for late or failed deliveries.
- Consumer rights checkerFind the laws that back you up.
- Ombudsman finderBeing ignored? Here’s who to escalate to.
- Response deadline trackerTrack if a company exceeded their response time.
- Small claims calculatorCourt’s cheaper than you think.
- Christmas order not delivered in time? Your rightsThe retailer, not the courier, must deliver. Under the Consumer Rights Act the default is 30 days, and an agreed date lets you cancel. How to get a refund before Christmas.
- Black Friday 2026: fake countdown timers and your rightsA High Court order now defines what a 'time-limited' deal means. How to spot fake timers and 'was' prices before Black Friday on 27 November, and how to get a refund.
- Your 14-Day Online Shopping Return Rights ExplainedChanged your mind about an online purchase? UK law gives you powerful rights to return items. Here’s everything you need to know.
- Bought Something Broken? Your Complete Guide to RefundsUK law gives you powerful rights when goods are faulty. Here’s the definitive guide to getting your money back.
Not sure what the law actually entitles you to? Start with our UK consumer rights guide - refunds, faulty goods, and how to enforce your rights under the Consumer Rights Act 2015.
Other Delivery companies
Work at InPost? Reply to complaints here.
Don't let InPost ignore you
Read your InPost letter first: it cites the law that applies, sets a deadline, and says what happens when it passes. No account until you want to keep the draft and track what they do next.
Free to draft • The letter is yours either way
Disclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to InPost or any of the companies listed on this site. Where an address is marked verified, we read it on InPost’s own site or a complaint sent to it arrived. Addresses marked not verified have not been checked, and ones marked bounced do not reach InPost. This page is for informational purposes only and does not constitute legal advice.