Complain to DHL
International courier and parcel service
DeliveryCommon DHL Complaints
Laws That Protect You
Consumer Rights Act 2015
Delivery services must be performed with reasonable care and skill.
Consumer Contracts Regulations 2013
Goods must be delivered within 30 days unless otherwise agreed.
Tips for DHL Complaints
- The retailer is responsible, not the courier - complain to the seller first
- Take photos of damaged packaging before opening
- Check 'safe place' instructions on your account
- Request signature on delivery for valuable items
- Keep tracking information and delivery notifications
If DHL Doesn't Respond
- 1
Retailer First
Allow 14 daysComplain to the retailer who sold you the item: they're legally responsible, not the courier
- 2
Courier Directly
If the retailer won't help, contact the delivery company's complaints team
- 3
Section 75 / Chargeback
Paid by credit card? Your card provider shares liability for purchases £100–£30,000
- 4
Contact Emails
customer.service.uk@dhl.com
Customer Service
ukcomplaints@dhl.com
Complaints
Expected Response Time
14 days
Retailers should respond within 14 days. If they blame the courier, remind them they hold the legal responsibility.
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Frequently Asked Questions
Tools & guides for your DHL complaint
Free calculators and explainers that strengthen the case you make to DHL.
- Delivery compensation calculatorCalculate compensation for late or failed deliveries.
- Consumer rights checkerFind the laws that back you up.
- Ombudsman finderBeing ignored? Here's who to escalate to.
- Response deadline trackerTrack if a company exceeded their response time.
- Small claims calculatorCourt's cheaper than you think.
- Your 14-Day Online Shopping Return Rights ExplainedChanged your mind about an online purchase? UK law gives you powerful rights to return items. Here's everything you need to know.
- Bought Something Broken? Your Complete Guide to RefundsUK law gives you powerful rights when goods are faulty. Here's the definitive guide to getting your money back.
Other Delivery Companies
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Create My DHL ComplaintDisclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to DHL or any of the companies listed on this site. Contact information is sourced from publicly available company websites. Statistics shown are based solely on cases filed through our platform. This page is for informational purposes only and does not constitute legal advice.
Last reviewed: by NoReply Editorial