Complain to Jet2holidays
UK package holiday company
TravelContact emails
customerservice@jet2holidays.com
General
Jet2holidays handles complaints through its official online form.
How to complain to Jet2holidays, step by step
Complain to Jet2holidays in writing
Use Jet2holidays’ online complaints form, or email customerservice@jet2holidays.com. Say what went wrong, what you want back, and keep a copy.
Give them time to answer
There is no legal deadline for Jet2holidays to reply, so give one in writing: name a date, such as 14 days from now, and say what you will do next.
Escalate if they say no
If it stays unresolved, use the escalation steps further down this page, and the small claims court after that.
Common Jet2holidays complaints
Laws that protect you
Package Travel Regulations 2018
Protection for package holidays including compensation for significant issues.
Consumer Rights Act 2015
Travel services must be performed with reasonable care and skill.
ATOL Protection
Financial protection for air package holidays if company fails.
Tips for Jet2holidays complaints
- Document everything with photos and videos
- Report problems to the rep immediately and get written confirmation
- Keep all receipts for expenses caused by issues
- Package holidays have stronger protection than DIY bookings
- Check if your booking is ATOL or ABTA protected
If Jet2holidays doesn't respond
- 1
Travel Company
No legal deadline: set yours in the letterContact the travel company’s customer service team directly
- 2
ABTA / ATOL
If your booking is ABTA/ATOL protected, escalate through their dispute resolution scheme
Visit website - 3
ADR Scheme
8 weeksMany travel companies subscribe to an ADR scheme; check their T&Cs
- 4
Contact emails
customerservice@jet2holidays.com
General
Jet2holidays handles complaints through its official online form.
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Frequently asked questions
Tools & guides for your Jet2holidays complaint
Free calculators and explainers that strengthen the case you make to Jet2holidays.
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- Ombudsman finderBeing ignored? Here’s who to escalate to.
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- Christmas order not delivered in time? Your rightsThe retailer, not the courier, must deliver. Under the Consumer Rights Act the default is 30 days, and an agreed date lets you cancel. How to get a refund before Christmas.
- 6 ways to get your money back when a company refuses a refundA refusal isn’t the end. Six free routes to your money - Consumer Rights Act letters, chargeback, Section 75, ombudsmen, small claims - and when to use each.
Not sure what the law actually entitles you to? Start with our UK consumer rights guide - refunds, faulty goods, and how to enforce your rights under the Consumer Rights Act 2015.
Other Travel companies
Work at Jet2holidays? Reply to complaints here.
Don't let Jet2holidays ignore you
Read your Jet2holidays letter first: it cites the law that applies, sets a deadline, and says what happens when it passes. No account until you want to keep the draft and track what they do next.
Free to draft • The letter is yours either way
Disclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to Jet2holidays or any of the companies listed on this site. Where an address is marked verified, we read it on Jet2holidays’s own site or a complaint sent to it arrived. Addresses marked not verified have not been checked, and ones marked bounced do not reach Jet2holidays. This page is for informational purposes only and does not constitute legal advice.