Complain to Jet2holidays
UK package holiday company
TravelCommon Jet2holidays Complaints
Laws That Protect You
Package Travel Regulations 2018
Protection for package holidays including compensation for significant issues.
Consumer Rights Act 2015
Travel services must be performed with reasonable care and skill.
ATOL Protection
Financial protection for air package holidays if company fails.
Tips for Jet2holidays Complaints
- Document everything with photos and videos
- Report problems to the rep immediately and get written confirmation
- Keep all receipts for expenses caused by issues
- Package holidays have stronger protection than DIY bookings
- Check if your booking is ATOL or ABTA protected
If Jet2holidays Doesn't Respond
- 1
Travel Company
Allow 14 daysContact the travel company's customer service team directly
- 2
ABTA / ATOL
If your booking is ABTA/ATOL protected, escalate through their dispute resolution scheme
Visit website - 3
ADR Scheme
8 weeksMany travel companies subscribe to an ADR scheme; check their T&Cs
- 4
Contact Emails
customerservices@jet2holidays.com
Customer Service
customer.relations@jet2.com
Complaints
Expected Response Time
28 days
Travel companies should respond within 28 days. Package holiday operators have additional obligations under the Package Travel Regulations.
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Frequently Asked Questions
Tools & guides for your Jet2holidays complaint
Free calculators and explainers that strengthen the case you make to Jet2holidays.
- Flight compensation calculatorFlight late? Here's what they owe you.
- Holiday compensation calculatorCalculate package holiday compensation claims.
- Train delay compensationLate train? Get your money back.
- Section 75 & chargeback checkerPaid by card? You have a secret weapon.
- Chargeback letter generatorGenerate a bank chargeback request letter.
- Consumer rights checkerFind the laws that back you up.
- Company Gone Bust? How to Get Your Money BackWhen a company goes into administration, most people assume their money is lost. It usually isn't. Section 75, chargeback, ATOL, and the FSCS can all help. Here's how.
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- Section 75 claim for a cancelled flight: what your credit card actually coversPaid by credit card and the airline's gone bust or gone silent? Section 75 of the Consumer Credit Act makes the card provider equally liable for £100-£30k purchases. Here's how to claim.
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Create My Jet2holidays ComplaintDisclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to Jet2holidays or any of the companies listed on this site. Contact information is sourced from publicly available company websites. Statistics shown are based solely on cases filed through our platform. This page is for informational purposes only and does not constitute legal advice.
Last reviewed: by NoReply Editorial