How long should a phone or laptop last?

Under UK law, products must last a 'reasonable' time — typically 3-6 years for electronics. Even after the manufacturer's warranty expires, you may still have rights under the Consumer Rights Act.

Can I get a refund for a faulty phone?

Within 30 days, you're entitled to a full refund. After 30 days but within 6 months, the retailer must attempt repair or replacement. After 6 months, you need to prove the fault was present at purchase.

What if a software update breaks my device?

Under the Consumer Rights Act, digital content (including updates) must be of satisfactory quality. If an update causes problems, you can request the supplier to fix it or provide compensation.

Complain to Samsung

Electronics company — complaints about repair delays, warranty disputes, and customer service wait times

Tech

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Common Samsung Complaints

Faulty Device

Phone, laptop, or device has hardware or software defects

Repair or Replacement Refused

Manufacturer refusing to repair under warranty

Software Problem

Update caused problems or software not working as described

Account or Subscription Issue

Account locked, data access problems, or subscription disputes

Laws That Protect You

Consumer Rights Act 2015

Electronic products must be of satisfactory quality, fit for purpose, and as described. Digital content must work properly.

Section 9Section 34

Consumer Contracts Regulations 2013

14-day cooling-off period for online purchases.

Tips for Samsung Complaints

Your rights are with the retailer, not the manufacturer — complain to where you bought it
Products must last a reasonable time — even after the manufacturer's warranty expires
Keep proof of purchase and any correspondence about faults
Get an independent assessment if the retailer disputes the fault
If a software update breaks your device, you may have a claim under digital content rights

If Samsung Doesn't Respond

1
Retailer First
Allow 14 days
Contact the retailer where you purchased the product — they're legally responsible
2
Manufacturer
Contact the manufacturer's support team, especially for warranty claims
3
Section 75 / Chargeback
If paid by credit card (£100+), contact your card provider
4
Small Claims Court
File a claim for faulty products up to £10,000
Visit website

Contact Emails

support@samsung.co.uk

Customer Service

customer.services@samsung.co.uk

Complaints

Expected Response Time

14 days

Tech companies should respond within 14 days. Manufacturer warranty claims may take longer depending on the process.

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Frequently Asked Questions

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Disclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to Samsung or any of the companies listed on this site. Contact information is sourced from publicly available company websites. Statistics shown are based solely on cases filed through our platform. This page is for informational purposes only and does not constitute legal advice.