Complain to Microsoft
Technology company - complaints about subscription issues, poor customer service, and software updates
TechContact emails
support@microsoft.com
Customer Service
Common Microsoft complaints
Faulty Device
Phone, laptop, or device has hardware or software defects
Repair or Replacement Refused
Manufacturer refusing to repair under warranty
Software Problem
Update caused problems or software not working as described
Account or Subscription Issue
Account locked, data access problems, or subscription disputes
Know your exact situation?
Step-by-step guides for the most common Microsoft disputes - the law that applies, deadlines, and a template letter for each.
Laws that protect you
Consumer Rights Act 2015
Electronic products must be of satisfactory quality, fit for purpose, and as described. Digital content must work properly.
Consumer Contracts Regulations 2013
14-day cooling-off period for online purchases.
Tips for Microsoft complaints
- Your rights are with the retailer, not the manufacturer - complain to where you bought it
- Products must last a reasonable time - even after the manufacturer’s warranty expires
- Keep proof of purchase and any correspondence about faults
- Get an independent assessment if the retailer disputes the fault
- If a software update breaks your device, you may have a claim under digital content rights
If Microsoft doesn't respond
- 1
Retailer First
No legal deadline: set yours in the letterContact the retailer where you purchased the product - they’re legally responsible
- 2
Manufacturer
Contact the manufacturer’s support team, especially for warranty claims
- 3
Section 75 / Chargeback
If paid by credit card (£100+), contact your card provider
- 4
Contact emails
support@microsoft.com
Customer Service
Ready to fight back?
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Frequently asked questions
Tools & guides for your Microsoft complaint
Free calculators and explainers that strengthen the case you make to Microsoft.
- Class action claims trackerFree money you’re probably owed.
- Warranty expiry checkerThink it’s expired? Think again.
- GDPR data request generatorMake them tell you what they know.
- Consumer rights checkerFind the laws that back you up.
- Ombudsman finderBeing ignored? Here’s who to escalate to.
- Response deadline trackerTrack if a company exceeded their response time.
- Christmas order not delivered in time? Your rightsThe retailer, not the courier, must deliver. Under the Consumer Rights Act the default is 30 days, and an agreed date lets you cancel. How to get a refund before Christmas.
- 6 ways to get your money back when a company refuses a refundA refusal isn’t the end. Six free routes to your money - Consumer Rights Act letters, chargeback, Section 75, ombudsmen, small claims - and when to use each.
- Evri Lost Your Parcel (Again): Your Complete Delivery RightsYour contract is with the retailer, not the courier. If your parcel is lost, damaged, or left in a hedge, the retailer owes you the refund. Here’s exactly what to do.
- Gym contract gone wrong: how to escape and claim a refundOnline sign-up, 14-day cooling-off. Hidden in a 12-month minimum term? Section 62 of the Consumer Rights Act treats unfair lock-ins as unenforceable. Plus the change-of-circumstances escape route.
Not sure what the law actually entitles you to? Start with our UK consumer rights guide - refunds, faulty goods, and how to enforce your rights under the Consumer Rights Act 2015.
Work at Microsoft? Reply to complaints here.
Don't let Microsoft ignore you
Read your Microsoft letter first: it cites the law that applies, sets a deadline, and says what happens when it passes. No account until you want to keep the draft and track what they do next.
Free to draft • The letter is yours either way
Disclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to Microsoft or any of the companies listed on this site. Where an address is marked verified, we read it on Microsoft’s own site or a complaint sent to it arrived. Addresses marked not verified have not been checked, and ones marked bounced do not reach Microsoft. This page is for informational purposes only and does not constitute legal advice.