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Complain to Rightmove

UK property portal - listings accuracy issues

Tech

Contact emails

complaints@rightmove.co.uk

Complaints

enquiries@rightmove.co.uk

Customer Service

Make a complaint online(opens in a new tab)

Rightmove handles complaints through its official online form.

Laws that protect you

Consumer Rights Act 2015

Electronic products must be of satisfactory quality, fit for purpose, and as described. Digital content must work properly.

Section 9Section 34

Consumer Contracts Regulations 2013

14-day cooling-off period for online purchases.

Tips for Rightmove complaints

  • Rightmove is a listing portal, not the agent: The Property Ombudsman covers the agent who placed the advert, so complain to them as well
  • Find the agent’s name on the listing, then check tpos.co.uk or theprs.co.uk to see which redress scheme they belong to
  • Misleading property adverts can also go to the Advertising Standards Authority
  • Screenshot the listing before you complain, since it can be edited or removed once you raise it

If Rightmove doesn't respond

  1. 1

    Retailer First

    No legal deadline: set yours in the letter

    Contact the retailer where you purchased the product - they’re legally responsible

  2. 2

    Manufacturer

    Contact the manufacturer’s support team, especially for warranty claims

  3. 3

    Section 75 / Chargeback

    If paid by credit card (£100+), contact your card provider

  4. 4

    Small Claims Court

    File a claim for faulty products up to £10,000

    Visit website

Frequently asked questions

Under UK law, products must last a 'reasonable' time - typically 3-6 years for electronics. Even after the manufacturer’s warranty expires, you may still have rights under the Consumer Rights Act.

Within 30 days, you’re entitled to a full refund. After 30 days but within 6 months, the retailer must attempt repair or replacement. After 6 months, you need to prove the fault was present at purchase.

Under the Consumer Rights Act, digital content (including updates) must be of satisfactory quality. If an update causes problems, you can request the supplier to fix it or provide compensation.

Put your complaint in writing to complaints@rightmove.co.uk with "Formal complaint" in the subject line. Include your account or reference number, what went wrong, and the outcome you want (a refund, repair, or compensation). Keep everything in writing so you have a paper trail.

Send complaints to complaints@rightmove.co.uk. Put "Formal complaint" in the subject line, include your account or booking reference, and state the outcome you want. Keeping it in writing creates the paper trail you'll need if you escalate later.

Tools & guides for your Rightmove complaint

Free calculators and explainers that strengthen the case you make to Rightmove.

Further reading

Not sure what the law actually entitles you to? Start with our UK consumer rights guide - refunds, faulty goods, and how to enforce your rights under the Consumer Rights Act 2015.

Work at Rightmove? Reply to complaints here.

Don't let Rightmove ignore you

Read your Rightmove letter first: it cites the law that applies, sets a deadline, and says what happens when it passes. No account until you want to keep the draft and track what they do next.

Start my Rightmove complaintSign in

Free to draft • The letter is yours either way

Disclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to Rightmove or any of the companies listed on this site. Where an address is marked verified, we read it on Rightmove’s own site or a complaint sent to it arrived. Addresses marked not verified have not been checked, and ones marked bounced do not reach Rightmove. This page is for informational purposes only and does not constitute legal advice.