Complain to Connells
UK estate agent chain (part of Connells Group)
Estate-agentCommon Connells Complaints
Laws That Protect You
Estate Agents Act 1979
Estate agents must declare personal interests and handle client money properly.
Consumer Protection from Unfair Trading Regulations 2008
Prohibits misleading property descriptions and omissions.
Consumer Rights Act 2015
Estate agency services must be performed with reasonable care and skill.
Tips for Connells Complaints
- Estate agents must belong to a redress scheme - check if they're registered with TPO or PRS
- Get all fee agreements in writing before instructing an agent
- Tenancy deposits must be protected in a government-approved scheme within 30 days
- You can complain to the agent's redress scheme after 8 weeks
- Check the property listing carefully and note any discrepancies during viewings
If Connells Doesn't Respond
- 1
Branch Manager
Allow 14 daysComplain to the branch manager or area manager directly
- 2
Head Office
Escalate to the company's head office complaints team
- 3
TPO / PRS
8 weeksEscalate to The Property Ombudsman or Property Redress Scheme after 8 weeks
Visit website - 4
Contact Emails
customerservices@connells.co.uk
Customer Service
complaints@connells.co.uk
Complaints
Expected Response Time
14 days
Estate agents should respond within 14 days. If unresolved, escalate to their redress scheme (TPO or PRS) after 8 weeks.
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Frequently Asked Questions
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Create My Connells ComplaintDisclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to Connells or any of the companies listed on this site. Contact information is sourced from publicly available company websites. Statistics shown are based solely on cases filed through our platform. This page is for informational purposes only and does not constitute legal advice.
Last reviewed: by NoReply Editorial