Complain to Purplebricks
Online estate agent - complaints about upfront fees and misleading 'no sale, no fee' claims
Estate-agentContact emails
help@purplebricks.co.uk
Customer Service
complaints@purplebricks.co.uk
Complaints
Common Purplebricks complaints
Purplebricks ombudsman & regulator routes
Which ombudsman handles Purplebricks complaints?
The Property Ombudsman. Once Purplebricks’s own complaints process is exhausted (after 8 weeks or a deadlock letter), you can take your complaint there for free. Go to the ombudsman.
Laws that protect you
Estate Agents Act 1979
Estate agents must declare personal interests and handle client money properly.
Consumer Protection from Unfair Trading Regulations 2008
Prohibits misleading property descriptions and omissions.
Consumer Rights Act 2015
Estate agency services must be performed with reasonable care and skill.
Tips for Purplebricks complaints
- Estate agents must belong to a redress scheme - check if they’re registered with TPO or PRS
- Get all fee agreements in writing before instructing an agent
- Tenancy deposits must be protected in a government-approved scheme within 30 days
- You can complain to the agent’s redress scheme after 8 weeks
- Check the property listing carefully and note any discrepancies during viewings
If Purplebricks doesn't respond
- 1
Branch Manager
Allow 14 daysComplain to the branch manager or area manager directly
- 2
Head Office
Escalate to the company’s head office complaints team
- 3
TPO / PRS
8 weeksEscalate to The Property Ombudsman or Property Redress Scheme after 8 weeks
Visit website - 4
Contact emails
help@purplebricks.co.uk
Customer Service
complaints@purplebricks.co.uk
Complaints
Expected response time
14 days
Estate agents should respond within 14 days. If unresolved, escalate to their redress scheme (TPO or PRS) after 8 weeks.
Ready to fight back?
Create a professional, legally-backed complaint in minutes.
Start my Purplebricks complaintFree to start • No credit card required
Frequently asked questions
Tools & guides for your Purplebricks complaint
Free calculators and explainers that strengthen the case you make to Purplebricks.
- Renters' Rights Act 2026 guideUnderstand your new tenant protections.
- Property & boundary dispute checkerNeighbour on your land? Know where you stand.
- Rental deposit dispute calculatorLandlord keeping your money? Let’s check that.
- Letting agent fee checkerCheck if your letting agent fee is illegal.
- Rent-in-advance checkerAsked for 6 months upfront? Check the cap.
- Damp & mould complaint letterAwaab’s Law for private renters. Force action.
- Letting agent fees and deposit disputes: TDS, MyDeposits, DPS - which scheme covers you?Every deposit must be in TDS, MyDeposits or DPS within 30 days. Each runs a free dispute service. The Tenant Fees Act 2019 also bans most agent fees - here’s how to claim back what you shouldn’t have paid.
- Your Landlord Has to Fix It: How to Force Housing RepairsHousing Ombudsman cases have surged 500%. Damp, mould, and disrepair are the top complaints. Here’s the step-by-step escalation guide that actually works.
- Cowboy Builder? How to Get Your Money BackHired a builder who’s done shoddy work or disappeared with your money? Here’s how to fight back.
- Taking a Company to Small Claims Court: The Complete UK Guide (2025)When companies won’t pay what they owe, small claims court is your nuclear option. Here’s everything you need to know about filing a claim.
Not sure what the law actually entitles you to? Start with our UK consumer rights guide - refunds, faulty goods, and how to enforce your rights under the Consumer Rights Act 2015.
Other Estate-agent companies
Ready to get results?
Read your Purplebricks letter first, with the law that applies to it. No account until you want to keep the draft and track what they do next.
Free to draft • The letter is yours either way
Work at Purplebricks? Reply to complaints here.
Don't let Purplebricks ignore you
A letter that cites the law, sets a deadline, and says what happens when it passes.
Create my Purplebricks complaintDisclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to Purplebricks or any of the companies listed on this site. Contact information is sourced from publicly available company websites. This page is for informational purposes only and does not constitute legal advice.
Last reviewed: by NoReply Editorial