Skip to content
NoReply
SpareRoom logo

Complain to SpareRoom

UK flatshare and room listing website

Tech

Contact emails

support@spareroom.co.uk

Customer Service

Make a complaint online(opens in a new tab)

SpareRoom handles complaints through its official online form.

Laws that protect you

Consumer Rights Act 2015

Electronic products must be of satisfactory quality, fit for purpose, and as described. Digital content must work properly.

Section 9Section 34

Consumer Contracts Regulations 2013

14-day cooling-off period for online purchases.

Tips for SpareRoom complaints

  • SpareRoom is a listing site, not a letting agent, so no property redress scheme covers a complaint against SpareRoom itself
  • If the advertiser is a letting agent rather than a live-in landlord, that agent must belong to a redress scheme and you can complain to it
  • Report scam or fake listings to SpareRoom and to Action Fraud, and never send a deposit before viewing
  • Screenshot the advert and keep the messages, since listings and accounts can be deleted quickly

If SpareRoom doesn't respond

  1. 1

    Retailer First

    No legal deadline: set yours in the letter

    Contact the retailer where you purchased the product - they’re legally responsible

  2. 2

    Manufacturer

    Contact the manufacturer’s support team, especially for warranty claims

  3. 3

    Section 75 / Chargeback

    If paid by credit card (£100+), contact your card provider

  4. 4

    Small Claims Court

    File a claim for faulty products up to £10,000

    Visit website

Frequently asked questions

Under UK law, products must last a 'reasonable' time - typically 3-6 years for electronics. Even after the manufacturer’s warranty expires, you may still have rights under the Consumer Rights Act.

Within 30 days, you’re entitled to a full refund. After 30 days but within 6 months, the retailer must attempt repair or replacement. After 6 months, you need to prove the fault was present at purchase.

Under the Consumer Rights Act, digital content (including updates) must be of satisfactory quality. If an update causes problems, you can request the supplier to fix it or provide compensation.

Put your complaint in writing to support@spareroom.co.uk with "Formal complaint" in the subject line. Include your account or reference number, what went wrong, and the outcome you want (a refund, repair, or compensation). Keep everything in writing so you have a paper trail.

Send complaints to support@spareroom.co.uk. Put "Formal complaint" in the subject line, include your account or booking reference, and state the outcome you want. Keeping it in writing creates the paper trail you'll need if you escalate later.

Tools & guides for your SpareRoom complaint

Free calculators and explainers that strengthen the case you make to SpareRoom.

Further reading

Not sure what the law actually entitles you to? Start with our UK consumer rights guide - refunds, faulty goods, and how to enforce your rights under the Consumer Rights Act 2015.

Work at SpareRoom? Reply to complaints here.

Don't let SpareRoom ignore you

Read your SpareRoom letter first: it cites the law that applies, sets a deadline, and says what happens when it passes. No account until you want to keep the draft and track what they do next.

Start my SpareRoom complaintSign in

Free to draft • The letter is yours either way

Disclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to SpareRoom or any of the companies listed on this site. Where an address is marked verified, we read it on SpareRoom’s own site or a complaint sent to it arrived. Addresses marked not verified have not been checked, and ones marked bounced do not reach SpareRoom. This page is for informational purposes only and does not constitute legal advice.