Complain to Aldi
German discount supermarket chain
SupermarketContact emails
customer.service@aldi.co.uk
Customer Service
complaints@aldi.co.uk
Complaints
Common Aldi complaints
Know your exact situation?
Step-by-step guides for the most common Aldi disputes - the law that applies, deadlines, and a template letter for each.
Complaint escalation guide
Is there an ombudsman for Aldi? Most high-street and online retailers are not covered by an ombudsman. If Aldi will not resolve a faulty-goods or refund complaint, your escalation route is a Section 75 claim or chargeback, then Trading Standards, then the small claims court.
How do you escalate a Aldi complaint? If you paid by credit card and the item cost over £100, make a Section 75 claim (or a chargeback on a debit card). Report the trader to Trading Standards through the Citizens Advice consumer helpline, and for unresolved amounts use the small claims court.
Laws that protect you
Consumer Rights Act 2015
Products must be of satisfactory quality and as described.
Food Safety Act 1990
Food must be safe to eat and as described.
Weights and Measures Act 1985
Products must be accurately weighed and measured.
Tips for Aldi complaints
- Check use-by dates before purchasing
- Keep receipts for price disputes
- Report food safety issues to Environmental Health
- Substitutions can be rejected at delivery
- Clubcard/loyalty prices must be honored if advertised
If Aldi doesn't respond
- 1
Customer Service
Allow 14 daysContact the supermarket’s customer service team via phone, email, or in-store
- 2
Formal Complaint
Write a formal complaint referencing the Consumer Rights Act or Food Safety Act
- 3
Trading Standards
Report food safety or mislabelling issues to your local Trading Standards office
Visit website - 4
Environmental Health
Report hygiene or contamination concerns to your local council’s Environmental Health team
Contact emails
customer.service@aldi.co.uk
Customer Service
complaints@aldi.co.uk
Complaints
Expected response time
14 days
Supermarkets typically respond within 14 days. Food safety issues should be reported to Environmental Health immediately.
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Frequently asked questions
Tools & guides for your Aldi complaint
Free calculators and explainers that strengthen the case you make to Aldi.
- Consumer rights checkerFind the laws that back you up.
- Refund timeline checkerUnderstand your refund rights for faulty goods.
- Consumer rights cheat sheetGenerate a printable guide to your consumer rights.
- Product recall checkerFind official recall databases for your products.
- Ombudsman finderBeing ignored? Here’s who to escalate to.
- Response deadline trackerTrack if a company exceeded their response time.
- Owed a CMA refund? StubHub, Marks Electrical, the AAThe CMA publishes a live register of companies ordered to refund customers. Three are on it so far, £1.95m secured, and you don't have to lift a finger to get paid.
- 6 ways to get your money back when a company refuses a refundA refusal isn’t the end. Six free routes to your money - Consumer Rights Act letters, chargeback, Section 75, ombudsmen, small claims - and when to use each.
- How to reclaim bank charges and overdraft feesWrongly applied fees, hardship charge spirals, and mis-sold packaged accounts are all reclaimable - free, without a claims company. Here’s the route that works in 2026.
- Free tools to check what a company owes youMost people leave money behind because they don’t know what they’re owed. A round-up of free tools to check your case and your figure, grouped by problem.
Not sure what the law actually entitles you to? Start with our UK consumer rights guide - refunds, faulty goods, and how to enforce your rights under the Consumer Rights Act 2015.
Ready to get results?
Read your Aldi letter first, with the law that applies to it. No account until you want to keep the draft and track what they do next.
Free to draft • The letter is yours either way
Work at Aldi? Reply to complaints here.
Don't let Aldi ignore you
A letter that cites the law, sets a deadline, and says what happens when it passes.
Create my Aldi complaintDisclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to Aldi or any of the companies listed on this site. Contact information is sourced from publicly available company websites. This page is for informational purposes only and does not constitute legal advice.
Last reviewed: by NoReply Editorial