What if the removal company damages my belongings?

Report damage immediately with photos. The company is liable under the Consumer Rights Act for performing the service with reasonable care. Check their insurance terms and make a formal claim.

Can they charge more than the quote?

A written quote is binding — they can't charge more unless additional work was agreed in writing. An estimate is not binding and the final price may differ.

What if items go missing during the move?

Report missing items as soon as possible, ideally the same day. The company is responsible for items in their care. Keep your inventory list as evidence and make a formal complaint.

Complain to AnyVan

Removal and delivery marketplace — complaints about damaged items, late arrivals, and rejected compensation claims

Moving

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Common AnyVan Complaints

Damaged Belongings

Items broken, scratched, or damaged during the move

Missing Items

Belongings lost or not delivered

Overcharged

Final bill significantly higher than the quote

Late or No-Show

Movers arrived very late or didn't show up at all

Laws That Protect You

Consumer Rights Act 2015

Removal services must be performed with reasonable care and skill.

Section 49Section 52

Consumer Contracts Regulations 2013

14-day cooling-off period for removal services booked online.

Tips for AnyVan Complaints

Get at least 3 written quotes and check what's included
Take photos of all valuables before the move for evidence
Create a detailed inventory list and check it at both ends
Check if the removal company has adequate insurance
Ask about their complaints and compensation procedures before booking

If AnyVan Doesn't Respond

1
Company Directly
Allow 14 days
Contact the removal company's complaints team with evidence of damage or missing items
2
BAR Conciliation
If the company is a British Association of Removers member, use their conciliation service
Visit website
3
Chargeback
If paid by card and they refuse to compensate, dispute the charge with your bank
4
Small Claims Court
File a claim for damaged or missing items
Visit website

Contact Emails

support@anyvan.com

Customer Service

complaints@anyvan.com

Complaints

Expected Response Time

14 days

Removal companies should respond to complaints within 14 days. Document everything with photos on moving day.

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Disclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to AnyVan or any of the companies listed on this site. Contact information is sourced from publicly available company websites. Statistics shown are based solely on cases filed through our platform. This page is for informational purposes only and does not constitute legal advice.