Complain to AnyVan
Removal and delivery marketplace - complaints about damaged items, late arrivals, and rejected compensation claims
MovingContact emails
info@anyvan.com
Complaints
AnyVan handles complaints through its official online form.
Common AnyVan complaints
Laws that protect you
Consumer Rights Act 2015
Removal services must be performed with reasonable care and skill.
Consumer Contracts Regulations 2013
14-day cooling-off period for removal services booked online.
Tips for AnyVan complaints
- Get at least 3 written quotes and check what’s included
- Take photos of all valuables before the move for evidence
- Create a detailed inventory list and check it at both ends
- Check if the removal company has adequate insurance
- Ask about their complaints and compensation procedures before booking
If AnyVan doesn't respond
- 1
Company Directly
Allow 14 daysContact the removal company’s complaints team with evidence of damage or missing items
- 2
BAR Conciliation
If the company is a British Association of Removers member, use their conciliation service
Visit website - 3
Chargeback
If paid by card and they refuse to compensate, dispute the charge with your bank
- 4
Contact emails
info@anyvan.com
Complaints
AnyVan handles complaints through its official online form.
Expected response time
14 days
Removal companies should respond to complaints within 14 days. Document everything with photos on moving day.
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Frequently asked questions
Tools & guides for your AnyVan complaint
Free calculators and explainers that strengthen the case you make to AnyVan.
Not sure what the law actually entitles you to? Start with our UK consumer rights guide - refunds, faulty goods, and how to enforce your rights under the Consumer Rights Act 2015.
Ready to get results?
Read your AnyVan letter first, with the law that applies to it. No account until you want to keep the draft and track what they do next.
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Work at AnyVan? Reply to complaints here.
Don't let AnyVan ignore you
A letter that cites the law, sets a deadline, and says what happens when it passes.
Create my AnyVan complaintDisclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to AnyVan or any of the companies listed on this site. Contact information is sourced from publicly available company websites. This page is for informational purposes only and does not constitute legal advice.
Last reviewed: by NoReply Editorial