Complain to Bought By Many
Pet insurance provider (also known as ManyPets)
Pet-insuranceCommon Bought By Many Complaints
Claim Rejected
Insurer refusing to pay for treatment citing exclusions or pre-existing conditions
Underpaid Claim
Settlement lower than expected due to hidden inner limits or sub-limits
Excessive Premium Increase
Annual renewal price increased dramatically, especially as pet ages
Pre-existing Condition Dispute
Insurer linking unrelated conditions to deny coverage
Laws That Protect You
Consumer Insurance Act 2012
Requires consumers to take reasonable care when providing information. Insurers can't void policies for innocent mistakes.
FCA Insurance Conduct of Business
Rules for fair treatment, transparent communication, and prompt claims handling.
FCA Consumer Duty
Insurance firms must act in customers' best interests and avoid foreseeable harm.
Tips for Bought By Many Complaints
- Read the policy document carefully - check for inner limits on specific treatments
- Declare everything when taking out the policy to avoid disputes later
- Keep all vet records and treatment history
- Check if your policy is 'lifetime' or 'per condition' - this affects long-term coverage
- The Financial Ombudsman handles pet insurance complaints for free
If Bought By Many Doesn't Respond
- 1
Claims Team
Allow 15 daysContact the insurer's claims team for an explanation of the decision
- 2
Formal Complaint
Submit a formal complaint - insurers must acknowledge within 5 working days
- 3
- 4
Contact Emails
hello@boughtbymany.com
Customer Service
complaints@boughtbymany.com
Complaints
Expected Response Time
56 days
Pet insurers have 8 weeks to resolve complaints before the Financial Ombudsman can intervene.
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Frequently Asked Questions
Tools & guides for your Bought By Many complaint
Free calculators and explainers that strengthen the case you make to Bought By Many.
- Insurance claim timeline trackerTrack your insurance claim deadlines and status.
- Consumer rights checkerFind the laws that back you up.
- Ombudsman finderBeing ignored? Here's who to escalate to.
- Response deadline trackerTrack if a company exceeded their response time.
- Small claims calculatorCourt's cheaper than you think.
- The Financial Ombudsman Just Changed: What the 10-Year Limit Means for YouMajor FOS reform introduces a 10-year complaint deadline, a revised 'fair and reasonable' test, and new FCA referral rules. If you have an old financial complaint, the clock is ticking.
- Insurance Claim Rejected? How to Fight Back and WinMany rejected insurance claims are overturned when challenged properly. Here's how to get what you're owed.
Other Pet-insurance Companies
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Create My Bought By Many ComplaintDisclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to Bought By Many or any of the companies listed on this site. Contact information is sourced from publicly available company websites. Statistics shown are based solely on cases filed through our platform. This page is for informational purposes only and does not constitute legal advice.
Last reviewed: by NoReply Editorial