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Complain to CP Plus

Private parking operator

Parking

Contact emails

appeals@cp-plus.co.uk

Complaints

info@cp-plus.co.uk

Customer Service

Laws that protect you

Protection of Freedoms Act 2012

Regulates private parking charges and keeper liability on private land.

Schedule 4

BPA / IPC Code of Practice

Private parking operators must follow their trade association’s code of practice.

Tips for CP Plus complaints

  • Private parking charges are invoices, not fines - only councils can issue fines
  • Always photograph signs, your ticket, and the payment machine when parking
  • Appeal to the operator first, then to POPLA (BPA members) or IAS (IPC members)
  • Around 42% of POPLA appeals are upheld - it’s worth appealing
  • Check if the operator is a member of the BPA or IPC before paying

If CP Plus doesn't respond

  1. 1

    Appeal to Operator

    28 days

    Submit a formal appeal to the parking company within 28 days of the charge notice

  2. 2

    POPLA / IAS Appeal

    If rejected, appeal to POPLA (BPA members) or IAS (IPC members) - free and independent

    Visit website
  3. 3

    Ignore if Non-compliant

    If the operator doesn’t follow the code of practice, the charge may be unenforceable

  4. 4

    County Court Defence

    If taken to court, defend using evidence of compliance issues or disproportionate charges

Frequently asked questions

Private parking charges are contractual invoices, not criminal fines. However, operators can pursue you through the county court if you don’t pay. Always appeal first.

Appeal to the operator first within 28 days. If rejected, you can make a free appeal to POPLA (for BPA members) or IAS (for IPC members). Their decision is binding on the operator.

Yes, they can pursue through county court, but many don’t. If they do, you can defend yourself by showing the charge was disproportionate, signage was unclear, or procedures weren’t followed.

Put your complaint in writing to appeals@cp-plus.co.uk with "Formal complaint" in the subject line. Include your account or reference number, what went wrong, and the outcome you want (a refund, repair, or compensation). Keep everything in writing so you have a paper trail.

Send complaints to appeals@cp-plus.co.uk. Put "Formal complaint" in the subject line, include your account or booking reference, and state the outcome you want. Keeping it in writing creates the paper trail you'll need if you escalate later.

Tools & guides for your CP Plus complaint

Free calculators and explainers that strengthen the case you make to CP Plus.

Not sure what the law actually entitles you to? Start with our UK consumer rights guide - refunds, faulty goods, and how to enforce your rights under the Consumer Rights Act 2015.

Work at CP Plus? Reply to complaints here.

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Disclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to CP Plus or any of the companies listed on this site. Where an address is marked verified, we read it on CP Plus’s own site or a complaint sent to it arrived. Addresses marked not verified have not been checked, and ones marked bounced do not reach CP Plus. This page is for informational purposes only and does not constitute legal advice.