Complain to Furniture Village
UK furniture retailer
FurnitureCommon Furniture Village Complaints
Faulty or Damaged Furniture
Item delivered damaged, defective, or not matching the display model
Excessive Delivery Delays
Furniture not delivered within the agreed timeframe
Not as Described
Product differs from what was shown in-store or online
Warranty Dispute
Manufacturer or retailer refusing to honour warranty terms
Laws That Protect You
Consumer Rights Act 2015
Furniture must be of satisfactory quality, fit for purpose, and as described. Full refund within 30 days for faulty goods.
Consumer Contracts Regulations 2013
14-day cooling-off period for furniture ordered online or over the phone.
Tips for Furniture Village Complaints
- Inspect furniture thoroughly upon delivery and note any damage on the delivery receipt
- You have 30 days for a full refund on faulty goods - don't let the retailer push you toward repair only
- After 30 days but within 6 months, the retailer must attempt a repair or replacement first
- Keep all order confirmations, delivery receipts, and photos of defects
- The retailer is responsible, not the manufacturer - direct your complaint to who you bought from
If Furniture Village Doesn't Respond
- 1
Customer Service
Allow 14 daysContact the retailer's customer service team with photos of the issue
- 2
Formal Written Complaint
Send a formal letter citing the Consumer Rights Act 2015 and requesting a specific remedy
- 3
Section 75 / Chargeback
If paid by credit card (£100+), contact your bank for Section 75 protection
- 4
- 5
Contact Emails
customerservices@furniturevillage.co.uk
Customer Service
complaints@furniturevillage.co.uk
Complaints
Expected Response Time
14 days
Furniture retailers should respond within 14 days. For items bought on finance, you may also have rights against the finance provider.
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Frequently Asked Questions
Tools & guides for your Furniture Village complaint
Free calculators and explainers that strengthen the case you make to Furniture Village.
- Cooling-off period calculatorChanged your mind? You might still have time.
- Refund timeline checkerUnderstand your refund rights for faulty goods.
- Warranty expiry checkerThink it's expired? Think again.
- Consumer rights checkerFind the laws that back you up.
- Ombudsman finderBeing ignored? Here's who to escalate to.
- Response deadline trackerTrack if a company exceeded their response time.
- Free tools to check what a company owes youMost people leave money behind because they don't know what they're owed. A round-up of free tools to check your case and your figure, grouped by problem.
- Company Gone Bust? How to Get Your Money BackWhen a company goes into administration, most people assume their money is lost. It usually isn't. Section 75, chargeback, ATOL, and the FSCS can all help. Here's how.
- Evri Lost Your Parcel (Again): Your Complete Delivery RightsYour contract is with the retailer, not the courier. If your parcel is lost, damaged, or left in a hedge, the retailer owes you the refund. Here's exactly what to do.
- New Subscription Laws Are Coming: Your Right to Cancel Without the Runaround9.7 million unwanted UK subscriptions cost consumers £1.6 billion a year. New DMCC Act rules bring one-contact cancellation, cooling-off periods, and renewal reminders.
Other Furniture Companies
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Create My Furniture Village ComplaintDisclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to Furniture Village or any of the companies listed on this site. Contact information is sourced from publicly available company websites. Statistics shown are based solely on cases filed through our platform. This page is for informational purposes only and does not constitute legal advice.
Last reviewed: by NoReply Editorial