How long does an airline have to respond to my complaint?

Airlines should respond within 8 weeks. After that, you can escalate to their ADR scheme (CEDR or AviationADR) for free.

Can I claim compensation for a delayed flight?

Yes, under UK261, you can claim £220–£520 for delays over 3 hours on UK flights, unless the airline proves extraordinary circumstances.

How far back can I claim for a flight delay?

You can claim for flights up to 6 years old in England and Wales, or 5 years in Scotland.

What counts as extraordinary circumstances?

Severe weather, air traffic control strikes, and security risks qualify. Crew shortages, technical faults, and IT issues generally do not.

Complain to Norwegian Air

Scandinavian low-cost airline operating UK routes

Airline

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Common Norwegian Air Complaints

Flight Delayed Over 3 Hours

Claim compensation of £220-£520

Flight Cancelled

Full refund plus compensation

Lost or Damaged Baggage

Claim up to £1,300 under Montreal Convention

Denied Boarding

Compensation plus alternative flight

Laws That Protect You

UK261 Flight Compensation Regulation

Compensation of £220-£520 for delays over 3 hours, cancellations, and denied boarding on UK flights.

UK261/2004Article 7

Consumer Rights Act 2015

Services must be performed with reasonable care and skill.

Section 49Section 54

Tips for Norwegian Air Complaints

Keep your boarding pass and booking confirmation
Document the delay with photos of departure boards
Airlines must provide food, drink, and accommodation for long delays
You can claim for flights up to 6 years old
Extraordinary circumstances don't include crew shortages or technical issues

If Norwegian Air Doesn't Respond

1
Customer Service
Allow 14 days
Contact the airline's customer service team via email or online form
2
Formal Complaint
Submit a formal complaint referencing UK261 and your booking reference
3
CEDR / AviationADR
8 weeks
Escalate to the airline's ADR scheme after 8 weeks or deadlock
Visit website
4
Small Claims Court
File a claim online via Money Claims Online for up to £10,000
Visit website

Contact Emails

customer@norwegian.com

Customer Service

complaints@norwegian.com

Complaints

Expected Response Time

14 days

Airlines typically respond within 14 days, but have up to 8 weeks before you can escalate to ADR

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Frequently Asked Questions

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Disclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to Norwegian Air or any of the companies listed on this site. Contact information is sourced from publicly available company websites. Statistics shown are based solely on cases filed through our platform. This page is for informational purposes only and does not constitute legal advice.