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Complain to Pickfords

UK removal and storage company

Moving

Contact emails

customer.services@pickfords.com

Customer Service

complaints@pickfords.com

Complaints

Make a complaint online(opens in a new tab)

Pickfords handles complaints through its official online form.

Laws that protect you

Consumer Rights Act 2015

Removal services must be performed with reasonable care and skill.

Section 49Section 52

Consumer Contracts Regulations 2013

14-day cooling-off period for removal services booked online.

Tips for Pickfords complaints

  • Get at least 3 written quotes and check what’s included
  • Take photos of all valuables before the move for evidence
  • Create a detailed inventory list and check it at both ends
  • Check if the removal company has adequate insurance
  • Ask about their complaints and compensation procedures before booking

If Pickfords doesn't respond

  1. 1

    Company Directly

    No legal deadline: set yours in the letter

    Contact the removal company’s complaints team with evidence of damage or missing items

  2. 2

    BAR Conciliation

    If the company is a British Association of Removers member, use their conciliation service

    Visit website
  3. 3

    Chargeback

    If paid by card and they refuse to compensate, dispute the charge with your bank

  4. 4

    Small Claims Court

    File a claim for damaged or missing items

    Visit website

Frequently asked questions

Report damage immediately with photos. The company is liable under the Consumer Rights Act for performing the service with reasonable care. Check their insurance terms and make a formal claim.

A written quote is binding - they can’t charge more unless additional work was agreed in writing. An estimate is not binding and the final price may differ.

Report missing items as soon as possible, ideally the same day. The company is responsible for items in their care. Keep your inventory list as evidence and make a formal complaint.

Put your complaint in writing to complaints@pickfords.com with "Formal complaint" in the subject line. Include your account or reference number, what went wrong, and the outcome you want (a refund, repair, or compensation). Keep everything in writing so you have a paper trail.

Send complaints to complaints@pickfords.com. Put "Formal complaint" in the subject line, include your account or booking reference, and state the outcome you want. Keeping it in writing creates the paper trail you'll need if you escalate later.

Tools & guides for your Pickfords complaint

Free calculators and explainers that strengthen the case you make to Pickfords.

Not sure what the law actually entitles you to? Start with our UK consumer rights guide - refunds, faulty goods, and how to enforce your rights under the Consumer Rights Act 2015.

Work at Pickfords? Reply to complaints here.

Don't let Pickfords ignore you

Read your Pickfords letter first: it cites the law that applies, sets a deadline, and says what happens when it passes. No account until you want to keep the draft and track what they do next.

Start my Pickfords complaintSign in

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Disclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to Pickfords or any of the companies listed on this site. Where an address is marked verified, we read it on Pickfords’s own site or a complaint sent to it arrived. Addresses marked not verified have not been checked, and ones marked bounced do not reach Pickfords. This page is for informational purposes only and does not constitute legal advice.