Complain to Pickfords
UK removal and storage company
MovingContact emails
customer.services@pickfords.com
Customer Service
complaints@pickfords.com
Complaints
Common Pickfords complaints
Laws that protect you
Consumer Rights Act 2015
Removal services must be performed with reasonable care and skill.
Consumer Contracts Regulations 2013
14-day cooling-off period for removal services booked online.
Tips for Pickfords complaints
- Get at least 3 written quotes and check what’s included
- Take photos of all valuables before the move for evidence
- Create a detailed inventory list and check it at both ends
- Check if the removal company has adequate insurance
- Ask about their complaints and compensation procedures before booking
If Pickfords doesn't respond
- 1
Company Directly
Allow 14 daysContact the removal company’s complaints team with evidence of damage or missing items
- 2
BAR Conciliation
If the company is a British Association of Removers member, use their conciliation service
Visit website - 3
Chargeback
If paid by card and they refuse to compensate, dispute the charge with your bank
- 4
Contact emails
customer.services@pickfords.com
Customer Service
complaints@pickfords.com
Complaints
Expected response time
14 days
Removal companies should respond to complaints within 14 days. Document everything with photos on moving day.
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Frequently asked questions
Tools & guides for your Pickfords complaint
Free calculators and explainers that strengthen the case you make to Pickfords.
Not sure what the law actually entitles you to? Start with our UK consumer rights guide - refunds, faulty goods, and how to enforce your rights under the Consumer Rights Act 2015.
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Create my Pickfords complaintDisclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to Pickfords or any of the companies listed on this site. Contact information is sourced from publicly available company websites. This page is for informational purposes only and does not constitute legal advice.
Last reviewed: by NoReply Editorial