Complain to So Energy
UK domestic energy supplier, owned by ESB
UtilityHow to complain to So Energy
So Energy has no complaints email that we could find on its own site. Use its official online form instead.
Common So Energy complaints
So Energy ombudsman & regulator routes
Which ombudsman handles So Energy complaints?
Energy Ombudsman. Once So Energy’s own complaints process is exhausted (after 8 weeks or a deadlock letter), you can take your complaint there for free. Go to the ombudsman. Read our guide to the Energy Ombudsman.
Can you complain to Ofgem about So Energy?
Not for individual disputes: Ofgem sets the rules for the sector but does not resolve personal complaints or award compensation. Complain to So Energy directly first and keep written records, then escalate to the Energy Ombudsman if it stays unresolved after 8 weeks or you receive a deadlock or final-response letter. You can still report So Energy to Ofgem to flag systemic problems, but that will not get your own money back.
Laws that protect you
Consumer Rights Act 2015
Utility services must be performed with reasonable care and skill.
Ofgem Standards of Conduct
Rules for fair treatment and accurate billing.
Tips for So Energy complaints
- Take regular meter readings and photos
- Keep copies of all bills and statements
- Energy companies must give notice before price increases
- You can switch supplier without penalty in most cases
- The Energy Ombudsman can help after 8 weeks
If So Energy doesn't respond
- 1
Customer Service
8 weeks from your first complaintContact your energy supplier’s customer service team
- 2
Formal Complaint
Submit a formal written complaint with your account number and meter readings
- 3
- 4
How to complain to So Energy
So Energy has no complaints email that we could find on its own site. Use its official online form instead.
When you can escalate
8 weeks
If So Energy hasn’t sorted it within 8 weeks, or sends a final response sooner, you can take it to the Energy Ombudsman.
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Frequently asked questions
Tools & guides for your So Energy complaint
Free calculators and explainers that strengthen the case you make to So Energy.
- Loyalty penalty calculatorCalculate how much you’re overpaying.
- Energy bill complaint generatorDraft a complaint about overcharging or billing errors.
- Ombudsman finderBeing ignored? Here’s who to escalate to.
- Consumer rights checkerFind the laws that back you up.
- Response deadline trackerTrack if a company exceeded their response time.
- Small claims calculatorCourt’s cheaper than you think.
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- Klarna & Clearpay complaints: your new rights from 15 July 2026BNPL comes under FCA regulation on 15 July 2026: affordability checks, real support in hardship, and Financial Ombudsman escalation. What changes and how to use it.
- How to reclaim bank charges and overdraft feesWrongly applied fees, hardship charge spirals, and mis-sold packaged accounts are all reclaimable - free, without a claims company. Here’s the route that works in 2026.
Not sure what the law actually entitles you to? Start with our UK consumer rights guide - refunds, faulty goods, and how to enforce your rights under the Consumer Rights Act 2015.
Other Utility companies
Work at So Energy? Reply to complaints here.
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Disclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to So Energy or any of the companies listed on this site. Where an address is marked verified, we read it on So Energy’s own site or a complaint sent to it arrived. Addresses marked not verified have not been checked, and ones marked bounced do not reach So Energy. This page is for informational purposes only and does not constitute legal advice.