Complain to TalkTalk
UK broadband and phone provider
TelecomOr start with what went wrong:
After 6 weeks (or a deadlock letter), CISAS can step in for free.
Contact emails
customer.support@talktalk.co.uk
Customer Service
resolutions@talktalk.co.uk
Complaints
TalkTalk handles complaints through its official online form.
Common TalkTalk complaints
Know your exact situation?
Step-by-step guides for the most common TalkTalk disputes - the law that applies, deadlines, and a template letter for each.
TalkTalk ombudsman & regulator routes
Which ombudsman handles TalkTalk complaints?
CISAS. Once TalkTalk’s own complaints process is exhausted (after 6 weeks or a deadlock letter), you can take your complaint there for free. Go to the ombudsman. Read our guide to telecoms ombudsman schemes.
Can you complain to Ofcom about TalkTalk?
Not for individual disputes: Ofcom sets the rules for the sector but does not resolve personal complaints or award compensation. Complain to TalkTalk directly first and keep written records, then escalate to CISAS if it stays unresolved after 6 weeks or you receive a deadlock or final-response letter. You can still report TalkTalk to Ofcom to flag systemic problems, but that will not get your own money back.
Laws that protect you
Consumer Rights Act 2015
Services must be performed with reasonable care and skill.
Ofcom General Conditions
Rules for contract changes, billing accuracy, and switching.
Communications Act 2003
Regulatory framework for electronic communications services.
Tips for TalkTalk complaints
- Document all service outages with dates and times
- Keep records of all billing statements
- You can exit contracts penalty-free if terms change significantly
- Ofcom has automatic compensation rules for some issues
- Go to your provider’s ADR scheme after 6 weeks, or sooner with a deadlock letter
If TalkTalk doesn't respond
- 1
Customer Service
6 weeks from your first complaintContact your provider’s customer service team
- 2
Formal Complaint
Submit a formal complaint: providers must log it and give you a reference number
- 3
Ombudsman Services
6 weeksFree escalation to your provider’s ombudsman after 6 weeks or deadlock
Visit website - 4
Contact emails
customer.support@talktalk.co.uk
Customer Service
resolutions@talktalk.co.uk
Complaints
TalkTalk handles complaints through its official online form.
When you can escalate
6 weeks
If TalkTalk hasn’t sorted it within 6 weeks, or sends a final response sooner, you can take it to CISAS.
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Frequently asked questions
Tools & guides for your TalkTalk complaint
Free calculators and explainers that strengthen the case you make to TalkTalk.
- Loyalty penalty calculatorCalculate how much you’re overpaying.
- Consumer rights checkerFind the laws that back you up.
- Am I entitled? Quick quiz60 seconds to know if you’ve got a case.
- Case strength quizCheck if your complaint has legs in 30 seconds.
- Broadband speed complaint generatorGenerate a complaint for slow or unreliable internet.
- Broadband speed compensation checkerNot getting the speed you pay for? Check your exit rights.
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Not sure what the law actually entitles you to? Start with our UK consumer rights guide - refunds, faulty goods, and how to enforce your rights under the Consumer Rights Act 2015.
Work at TalkTalk? Reply to complaints here.
Don't let TalkTalk ignore you
Read your TalkTalk letter first: it cites the law that applies, sets a deadline, and says what happens when it passes. No account until you want to keep the draft and track what they do next.
Free to draft • The letter is yours either way
Disclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to TalkTalk or any of the companies listed on this site. Where an address is marked verified, we read it on TalkTalk’s own site or a complaint sent to it arrived. Addresses marked not verified have not been checked, and ones marked bounced do not reach TalkTalk. This page is for informational purposes only and does not constitute legal advice.