Complain to TAP Air Portugal
TAP Air Portugal complaints about delays, cancellations and refunds: their online complaints form, EU261 compensation of £220 to £520 by distance and delay, and free ADR.
AirlineHow to complain
TAP Air Portugal handles complaints through its official online form.
Common TAP Air Portugal complaints
TAP Air Portugal ombudsman & regulator routes
Which ombudsman handles TAP Air Portugal complaints?
an approved aviation ADR scheme (AviationADR or CEDR). Once TAP Air Portugal’s own complaints process is exhausted (after 8 weeks or a deadlock letter), you can take your complaint there for free. Go to the ombudsman. Read our an approved aviation ADR scheme (AviationADR or CEDR) guide.
Can you complain to the CAA about TAP Air Portugal?
Not for individual disputes: the CAA sets the rules for the sector but does not resolve personal complaints or award compensation. Complain to TAP Air Portugal directly first and keep written records, then escalate to an approved aviation ADR scheme (AviationADR or CEDR) if it stays unresolved after 8 weeks or you receive a deadlock or final-response letter. You can still report TAP Air Portugal to the CAA to flag systemic problems, but that will not get your own money back.
Laws that protect you
UK261 Flight Compensation Regulation
Compensation of £220 to £520, set by flight distance and how late you land, for delays, cancellations and denied boarding. Covers any flight leaving the UK, and flights into the UK only when a UK or EU airline operates them.
Consumer Rights Act 2015
Services must be performed with reasonable care and skill.
Tips for TAP Air Portugal complaints
- Check UK261 covers your flight first: leaving the UK always counts, but arriving into the UK only counts if a UK or EU airline operated it
- Keep your boarding pass and booking confirmation
- Document the delay with photos of departure boards
- Airlines must provide food, drink, and accommodation for long delays
- You can claim for flights up to 6 years old
- Extraordinary circumstances don't include crew shortages or technical issues
- No UK261 claim doesn't mean no claim: the Montreal Convention still covers provable losses, and a card payment may be reversible through your bank
If TAP Air Portugal doesn't respond
- 1
Customer Service
Allow 14 daysContact the airline's customer service team via email or online form
- 2
Formal Complaint
Submit a formal complaint referencing UK261 and your booking reference
- 3
CEDR / AviationADR
8 weeksEscalate to the airline's ADR scheme after 8 weeks or deadlock
Visit website - 4
How to complain
TAP Air Portugal handles complaints through its official online form.
Expected response time
14 days
Airlines typically respond within 14 days, but have up to 8 weeks before you can escalate to ADR
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Frequently asked questions
Tools & guides for your TAP Air Portugal complaint
Free calculators and explainers that strengthen the case you make to TAP Air Portugal.
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Not sure what the law actually entitles you to? Start with our UK consumer rights guide - refunds, faulty goods, and how to enforce your rights under the Consumer Rights Act 2015.
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Create my TAP Air Portugal complaintDisclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to TAP Air Portugal or any of the companies listed on this site. Contact information is sourced from publicly available company websites. Statistics shown are based solely on cases filed through our platform. This page is for informational purposes only and does not constitute legal advice.
Last reviewed: by NoReply Editorial