Complain to Waitrose
UK premium supermarket - part of John Lewis Partnership
SupermarketContact emails
customer.service@waitrose.co.uk
Customer Service
executive.office@johnlewis.co.uk
Complaints
Waitrose handles complaints through its official online form.
Common Waitrose complaints
Know your exact situation?
Step-by-step guides for the most common Waitrose disputes - the law that applies, deadlines, and a template letter for each.
Complaint escalation guide
Is there an ombudsman for Waitrose?
Most high-street and online retailers are not covered by an ombudsman. If Waitrose will not resolve a faulty-goods or refund complaint, your escalation route is a Section 75 claim or chargeback, then Trading Standards, then the small claims court.
How do you escalate a complaint about Waitrose?
If you paid by credit card and the item cost over £100, make a Section 75 claim (or a chargeback on a debit card). Report the trader to Trading Standards through the Citizens Advice consumer helpline, and for unresolved amounts use the small claims court.
Laws that protect you
Consumer Rights Act 2015
Products must be of satisfactory quality and as described.
Food Safety Act 1990
Food must be safe to eat and as described.
Weights and Measures Act 1985
Products must be accurately weighed and measured.
Tips for Waitrose complaints
- Check use-by dates before purchasing
- Keep receipts for price disputes
- Report food safety issues to Environmental Health
- Substitutions can be rejected at delivery
- Clubcard/loyalty prices must be honored if advertised
If Waitrose doesn't respond
- 1
Customer Service
No legal deadline: set yours in the letterContact the supermarket’s customer service team via phone, email, or in-store
- 2
Formal Complaint
Write a formal complaint referencing the Consumer Rights Act or Food Safety Act
- 3
Trading Standards
Report food safety or mislabelling issues to your local Trading Standards office
Visit website - 4
Environmental Health
Report hygiene or contamination concerns to your local council’s Environmental Health team
Contact emails
customer.service@waitrose.co.uk
Customer Service
executive.office@johnlewis.co.uk
Complaints
Waitrose handles complaints through its official online form.
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Frequently asked questions
Tools & guides for your Waitrose complaint
Free calculators and explainers that strengthen the case you make to Waitrose.
- Consumer rights checkerFind the laws that back you up.
- Refund timeline checkerUnderstand your refund rights for faulty goods.
- Consumer rights cheat sheetGenerate a printable guide to your consumer rights.
- Product recall checkerFind official recall databases for your products.
- Ombudsman finderBeing ignored? Here’s who to escalate to.
- Response deadline trackerTrack if a company exceeded their response time.
- Christmas order not delivered in time? Your rightsThe retailer, not the courier, must deliver. Under the Consumer Rights Act the default is 30 days, and an agreed date lets you cancel. How to get a refund before Christmas.
- Black Friday 2026: fake countdown timers and your rightsA High Court order now defines what a 'time-limited' deal means. How to spot fake timers and 'was' prices before Black Friday on 27 November, and how to get a refund.
- Owed a CMA refund? StubHub, Marks Electrical, the AAThe CMA publishes a live register of companies ordered to refund customers. Three are on it so far, £1.95m secured, and you don't have to lift a finger to get paid.
- 6 ways to get your money back when a company refuses a refundA refusal isn’t the end. Six free routes to your money - Consumer Rights Act letters, chargeback, Section 75, ombudsmen, small claims - and when to use each.
Not sure what the law actually entitles you to? Start with our UK consumer rights guide - refunds, faulty goods, and how to enforce your rights under the Consumer Rights Act 2015.
Work at Waitrose? Reply to complaints here.
Don't let Waitrose ignore you
Read your Waitrose letter first: it cites the law that applies, sets a deadline, and says what happens when it passes. No account until you want to keep the draft and track what they do next.
Free to draft • The letter is yours either way
Disclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to Waitrose or any of the companies listed on this site. Where an address is marked verified, we read it on Waitrose’s own site or a complaint sent to it arrived. Addresses marked not verified have not been checked, and ones marked bounced do not reach Waitrose. This page is for informational purposes only and does not constitute legal advice.