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2 results for “adr”

Broadband router with status lights on a shelf

Utilities & Bills17 Aug 2026

Telecoms ombudsman: escalate after 6 weeks, not 8

Ofcom cut the telecoms ADR wait from 8 weeks to 6 on 8 April 2026. When you can escalate a broadband or mobile complaint, to which ombudsman, and how to skip the wait.

4 min read

Letter and pen on a desk representing legal correspondence

Travel & Holidays26 Apr 2026

Three years fighting BA for a refund: how to actually escalate

When polite emails don’t work, the Letter Before Action, free aviation ADR, and Money Claim Online do. Stop sending follow-ups - start using the routes airlines actually respond to.

5 min read

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Updates

Telecoms ombudsman: escalate after 6 weeks, not 8

Three years fighting BA for a refund: how to actually escalate

Beyond the blog

Free consumer tools

Company complaint guides

UK consumer rights guide

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Updates

Telecoms ombudsman: escalate after 6 weeks, not 8

Three years fighting BA for a refund: how to actually escalate