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Mid-contract price rises and dropouts both come with real rights and exit routes. The best ways to complain to Virgin Media, in the order worth trying.
Ofcom's General Condition C1.6 gives you 30 days to leave penalty-free when a price rise is materially detrimental. Since January 2025, inflation-linked variable hikes are banned on new contracts.
Every spring, mobile and broadband providers hike prices by CPI + 3.9%. Depending on your contract, you might be able to leave penalty-free. Here's how to check.
If your broadband goes down or your provider misses an appointment, you're entitled to automatic compensation. Here's how it works.
