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12 results for “complaint”
Ofcom cut the telecoms ADR wait from 8 weeks to 6 on 8 April 2026. When you can escalate a broadband or mobile complaint, to which ombudsman, and how to skip the wait.
BNPL comes under FCA regulation on 15 July 2026: affordability checks, real support in hardship, and Financial Ombudsman escalation. What changes and how to use it.
Most people leave money behind because they don’t know what they’re owed. A round-up of free tools to check your case and your figure, grouped by problem.
Mid-contract price rises and dropouts both come with real rights and exit routes. The best ways to complain to Virgin Media, in the order worth trying.
Legal Ombudsman complaints are up 37%. Communication failures, delays, and hidden fees are the top issues. Here’s how to complain, escalate, and claim compensation.
DCAs were banned in 2021. Hopcraft, Wrench and Johnson widened liability in 2024. The FCA scheme is still evolving - here’s what’s settled, what’s moving, and how to file a complaint right now.
When polite emails don’t work, the Letter Before Action, free aviation ADR, and Money Claim Online do. Stop sending follow-ups - start using the routes airlines actually respond to.
Housing Ombudsman cases have surged 500%. Damp, mould, and disrepair are the top complaints. Here’s the step-by-step escalation guide that actually works.
Major FOS reform introduces a 10-year complaint deadline, a revised 'fair and reasonable' test, and new FCA referral rules. If you have an old financial complaint, the clock is ticking.
Wrong balance, missing payments, mixed messages, or a refund that never turns up? Here’s how to complain properly and when to escalate.