Guides, wins, and what we’ve been building.
9 results for “ombudsman”
BNPL comes under FCA regulation on 15 July 2026: affordability checks, real support in hardship, and Financial Ombudsman escalation. What changes and how to use it.
A refusal isn't the end. Six free routes to your money - Consumer Rights Act letters, chargeback, Section 75, ombudsmen, small claims - and when to use each.
Wrongly applied fees, hardship charge spirals, and mis-sold packaged accounts are all reclaimable - free, without a claims company. Here's the route that works in 2026.
From 15 July 2026, Klarna, Clearpay, and other BNPL providers fall under FCA regulation. You'll gain Section 75 protection, affordability checks, and the right to complain to the Financial Ombudsman.
Legal Ombudsman complaints are up 37%. Communication failures, delays, and hidden fees are the top issues. Here's how to complain, escalate, and claim compensation.
Got a £2,000 bill out of nowhere covering charges from years ago? Ofgem's back-billing rule blocks suppliers from recovering charges over 12 months old where they failed to bill you properly.
Housing Ombudsman cases have surged 500%. Damp, mould, and disrepair are the top complaints. Here's the step-by-step escalation guide that actually works.
Major FOS reform introduces a 10-year complaint deadline, a revised 'fair and reasonable' test, and new FCA referral rules. If you have an old financial complaint, the clock is ticking.
Many rejected insurance claims are overturned when challenged properly. Here's how to get what you're owed.
