Complain to Amazon Music
Amazon’s music streaming service
StreamingContact emails
cs-reply@amazon.co.uk
Customer Service
Common Amazon Music complaints
Laws that protect you
Consumer Rights Act 2015
Digital content must be of satisfactory quality, fit for purpose, and as described.
Consumer Contracts Regulations 2013
14-day cooling-off period for digital subscriptions, though this may be waived if you start using the service.
Tips for Amazon Music complaints
- Set calendar reminders before free trial periods end to avoid unwanted charges
- You can cancel at any time - the subscription runs until the end of your billing period
- Check if your subscription is billed through a third party (Apple, Google, etc.) as you’ll need to cancel through them
- Under the Digital Markets Act, companies must make cancellation as easy as sign-up
- Keep records of what you were promised when you subscribed
If Amazon Music doesn't respond
- 1
Customer Service
Allow 7 daysContact the streaming service’s customer support via their app or website
- 2
Formal Complaint
Send a written complaint if initial contact doesn’t resolve the issue
- 3
Payment Provider
If billed through Apple/Google, contact them to dispute the charge or cancel
- 4
Chargeback
Contact your bank for a chargeback if charged unfairly
Contact emails
cs-reply@amazon.co.uk
Customer Service
Expected response time
7 days
Streaming services typically respond within 3-7 days. For billing disputes, contact your payment provider if the service doesn’t help.
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Frequently asked questions
Tools & guides for your Amazon Music complaint
Free calculators and explainers that strengthen the case you make to Amazon Music.
- Chargeback letter generatorGenerate a bank chargeback request letter.
- Cancel subscription generatorBreak free from subscription traps.
- Contract termination generatorGenerate a formal contract termination letter.
- Consumer rights checkerFind the laws that back you up.
- Ombudsman finderBeing ignored? Here’s who to escalate to.
- Response deadline trackerTrack if a company exceeded their response time.
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Not sure what the law actually entitles you to? Start with our UK consumer rights guide - refunds, faulty goods, and how to enforce your rights under the Consumer Rights Act 2015.
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Create my Amazon Music complaintDisclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to Amazon Music or any of the companies listed on this site. Contact information is sourced from publicly available company websites. This page is for informational purposes only and does not constitute legal advice.
Last reviewed: by NoReply Editorial