Complain to NOW
Sky’s streaming service - formerly NOW TV
StreamingContact emails
help@nowtv.com
Customer Service
Common NOW complaints
Laws that protect you
Consumer Rights Act 2015
Digital content must be of satisfactory quality, fit for purpose, and as described.
Consumer Contracts Regulations 2013
14-day cooling-off period for digital subscriptions, though this may be waived if you start using the service.
Tips for NOW complaints
- Set calendar reminders before free trial periods end to avoid unwanted charges
- You can cancel at any time - the subscription runs until the end of your billing period
- Check if your subscription is billed through a third party (Apple, Google, etc.) as you’ll need to cancel through them
- Under the Digital Markets Act, companies must make cancellation as easy as sign-up
- Keep records of what you were promised when you subscribed
If NOW doesn't respond
- 1
Customer Service
Allow 7 daysContact the streaming service’s customer support via their app or website
- 2
Formal Complaint
Send a written complaint if initial contact doesn’t resolve the issue
- 3
Payment Provider
If billed through Apple/Google, contact them to dispute the charge or cancel
- 4
Chargeback
Contact your bank for a chargeback if charged unfairly
Contact emails
help@nowtv.com
Customer Service
Expected response time
7 days
Streaming services typically respond within 3-7 days. For billing disputes, contact your payment provider if the service doesn’t help.
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Frequently asked questions
Tools & guides for your NOW complaint
Free calculators and explainers that strengthen the case you make to NOW.
- Chargeback letter generatorGenerate a bank chargeback request letter.
- Cancel subscription generatorBreak free from subscription traps.
- Contract termination generatorGenerate a formal contract termination letter.
- Consumer rights checkerFind the laws that back you up.
- Ombudsman finderBeing ignored? Here’s who to escalate to.
- Response deadline trackerTrack if a company exceeded their response time.
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- 6 ways to get your money back when a company refuses a refundA refusal isn’t the end. Six free routes to your money - Consumer Rights Act letters, chargeback, Section 75, ombudsmen, small claims - and when to use each.
- Buy Now Pay Later Gets Regulated: What Changes From July 2026From 15 July 2026, Klarna, Clearpay, and other BNPL providers fall under FCA regulation. You’ll gain affordability checks and the right to complain to the Financial Ombudsman - though Section 75 still doesn’t cover BNPL itself.
- Summer 2026 Holiday Rights: Everything You Need Before You BookBNPL gets Financial Ombudsman access in July (not Section 75, which stays credit-card only). Drip pricing is banned. UK261 covers all UK departures. Here’s your complete pre-travel checklist and what to do when things go wrong.
Not sure what the law actually entitles you to? Start with our UK consumer rights guide - refunds, faulty goods, and how to enforce your rights under the Consumer Rights Act 2015.
Ready to get results?
Read your NOW letter first, with the law that applies to it. No account until you want to keep the draft and track what they do next.
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Work at NOW? Reply to complaints here.
Don't let NOW ignore you
A letter that cites the law, sets a deadline, and says what happens when it passes.
Create my NOW complaintDisclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to NOW or any of the companies listed on this site. Contact information is sourced from publicly available company websites. This page is for informational purposes only and does not constitute legal advice.
Last reviewed: by NoReply Editorial