Complain to Apple Music
Apple’s music streaming service
StreamingContact emails
support@apple.com
Customer Service
Common Apple Music complaints
Laws that protect you
Consumer Rights Act 2015
Digital content must be of satisfactory quality, fit for purpose, and as described.
Consumer Contracts Regulations 2013
14-day cooling-off period for digital subscriptions, though this may be waived if you start using the service.
Tips for Apple Music complaints
- Set calendar reminders before free trial periods end to avoid unwanted charges
- You can cancel at any time - the subscription runs until the end of your billing period
- Check if your subscription is billed through a third party (Apple, Google, etc.) as you’ll need to cancel through them
- Under the Digital Markets Act, companies must make cancellation as easy as sign-up
- Keep records of what you were promised when you subscribed
If Apple Music doesn't respond
- 1
Customer Service
No legal deadline: set yours in the letterContact the streaming service’s customer support via their app or website
- 2
Formal Complaint
Send a written complaint if initial contact doesn’t resolve the issue
- 3
Payment Provider
If billed through Apple/Google, contact them to dispute the charge or cancel
- 4
Chargeback
Contact your bank for a chargeback if charged unfairly
Contact emails
support@apple.com
Customer Service
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Frequently asked questions
Tools & guides for your Apple Music complaint
Free calculators and explainers that strengthen the case you make to Apple Music.
- Chargeback letter generatorGenerate a bank chargeback request letter.
- Cancel subscription generatorBreak free from subscription traps.
- Contract termination generatorGenerate a formal contract termination letter.
- Consumer rights checkerFind the laws that back you up.
- Ombudsman finderBeing ignored? Here’s who to escalate to.
- Response deadline trackerTrack if a company exceeded their response time.
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Not sure what the law actually entitles you to? Start with our UK consumer rights guide - refunds, faulty goods, and how to enforce your rights under the Consumer Rights Act 2015.
Work at Apple Music? Reply to complaints here.
Don't let Apple Music ignore you
Read your Apple Music letter first: it cites the law that applies, sets a deadline, and says what happens when it passes. No account until you want to keep the draft and track what they do next.
Free to draft • The letter is yours either way
Disclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to Apple Music or any of the companies listed on this site. Where an address is marked verified, we read it on Apple Music’s own site or a complaint sent to it arrived. Addresses marked not verified have not been checked, and ones marked bounced do not reach Apple Music. This page is for informational purposes only and does not constitute legal advice.