Complain to Checkatrade
Tradesperson directory - complaints about inadequate vetting of listed tradespeople
Home-servicesCommon Checkatrade Complaints
Laws That Protect You
Consumer Rights Act 2015
Home services must be performed with reasonable care and skill, within a reasonable time, and at a reasonable price.
Gas Safety (Installation and Use) Regulations 1998
Gas work must only be carried out by Gas Safe registered engineers.
Tips for Checkatrade Complaints
- Always get written quotes (not estimates) before work begins
- Check that gas engineers are Gas Safe registered and electricians are Part P certified
- Take before and after photos of any work area
- Never pay the full amount upfront - agree staged payments
- If using a platform like Checkatrade, note that their guarantees are limited
If Checkatrade Doesn't Respond
- 1
Company Directly
Allow 14 daysContact the company's customer service or complaints team
- 2
Trade Body
If the tradesperson belongs to a trade body (Gas Safe, NICEIC, etc.), report the issue to them
- 3
Platform Complaint
If found via Checkatrade, MyBuilder etc., report to the platform
- 4
- 5
Contact Emails
support@checkatrade.com
Customer Service
complaints@checkatrade.com
Complaints
Expected Response Time
14 days
Home service companies should respond within 14 days. For safety concerns with gas work, contact Gas Safe Register immediately.
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Create My Checkatrade ComplaintDisclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to Checkatrade or any of the companies listed on this site. Contact information is sourced from publicly available company websites. Statistics shown are based solely on cases filed through our platform. This page is for informational purposes only and does not constitute legal advice.
Last reviewed: by NoReply Editorial