What if a tradesperson does a poor job?

Under the Consumer Rights Act, services must be performed with reasonable care and skill. You're entitled to ask for the work to be redone or get a price reduction if the standard is unacceptable.

Do I have to pay if I'm not happy with the work?

You must pay a reasonable price for work that has been done, but you can withhold payment for incomplete or substandard work. Get an independent assessment to support your position.

How do I check if a gas engineer is registered?

Search the Gas Safe Register at gassaferegister.co.uk. It's illegal for anyone not on the register to work on gas appliances.

Complain to HomeServe

Home repair and improvement service — complaints about repair quality and subscription issues

Home-services

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Common HomeServe Complaints

Poor Workmanship

Work not completed to acceptable standard

Overcharged

Bill significantly higher than quoted or expected

Incomplete Work

Tradesperson left without finishing the job

Damage to Property

Tradesperson caused damage during work

Laws That Protect You

Consumer Rights Act 2015

Home services must be performed with reasonable care and skill, within a reasonable time, and at a reasonable price.

Section 49Section 52Section 51

Gas Safety (Installation and Use) Regulations 1998

Gas work must only be carried out by Gas Safe registered engineers.

Tips for HomeServe Complaints

Always get written quotes (not estimates) before work begins
Check that gas engineers are Gas Safe registered and electricians are Part P certified
Take before and after photos of any work area
Never pay the full amount upfront — agree staged payments
If using a platform like Checkatrade, note that their guarantees are limited

If HomeServe Doesn't Respond

1
Company Directly
Allow 14 days
Contact the company's customer service or complaints team
2
Trade Body
If the tradesperson belongs to a trade body (Gas Safe, NICEIC, etc.), report the issue to them
3
Platform Complaint
If found via Checkatrade, MyBuilder etc., report to the platform
4
Trading Standards
Report rogue traders or safety concerns to Trading Standards
Visit website
5
Small Claims Court
File a claim for breach of contract or negligence
Visit website

Contact Emails

customerrelations@homeserve.com

Customer Service

complaints@homeserve.com

Complaints

Expected Response Time

14 days

Home service companies should respond within 14 days. For safety concerns with gas work, contact Gas Safe Register immediately.

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Frequently Asked Questions

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Disclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to HomeServe or any of the companies listed on this site. Contact information is sourced from publicly available company websites. Statistics shown are based solely on cases filed through our platform. This page is for informational purposes only and does not constitute legal advice.