Complain to CollectPlus
UK parcel collection and drop-off network
DeliveryContact emails
support@collectplus.co.uk
Customer Service
Common CollectPlus complaints
Laws that protect you
Consumer Rights Act 2015
Delivery services must be performed with reasonable care and skill.
Consumer Contracts Regulations 2013
Goods must be delivered within 30 days unless otherwise agreed.
Tips for CollectPlus complaints
- The retailer is responsible, not the courier - complain to the seller first
- Take photos of damaged packaging before opening
- Check 'safe place' instructions on your account
- Request signature on delivery for valuable items
- Keep tracking information and delivery notifications
If CollectPlus doesn't respond
- 1
Retailer First
No legal deadline: set yours in the letterComplain to the retailer who sold you the item: they’re legally responsible, not the courier
- 2
Courier Directly
If the retailer won’t help, contact the delivery company’s complaints team
- 3
Section 75 / Chargeback
Paid by credit card? Your card provider shares liability for purchases £100–£30,000
- 4
Contact emails
support@collectplus.co.uk
Customer Service
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Frequently asked questions
Tools & guides for your CollectPlus complaint
Free calculators and explainers that strengthen the case you make to CollectPlus.
- Delivery compensation calculatorCalculate compensation for late or failed deliveries.
- Consumer rights checkerFind the laws that back you up.
- Ombudsman finderBeing ignored? Here’s who to escalate to.
- Response deadline trackerTrack if a company exceeded their response time.
- Small claims calculatorCourt’s cheaper than you think.
- Christmas order not delivered in time? Your rightsThe retailer, not the courier, must deliver. Under the Consumer Rights Act the default is 30 days, and an agreed date lets you cancel. How to get a refund before Christmas.
- Black Friday 2026: fake countdown timers and your rightsA High Court order now defines what a 'time-limited' deal means. How to spot fake timers and 'was' prices before Black Friday on 27 November, and how to get a refund.
- Your 14-Day Online Shopping Return Rights ExplainedChanged your mind about an online purchase? UK law gives you powerful rights to return items. Here’s everything you need to know.
- Bought Something Broken? Your Complete Guide to RefundsUK law gives you powerful rights when goods are faulty. Here’s the definitive guide to getting your money back.
Not sure what the law actually entitles you to? Start with our UK consumer rights guide - refunds, faulty goods, and how to enforce your rights under the Consumer Rights Act 2015.
Other Delivery companies
Work at CollectPlus? Reply to complaints here.
Don't let CollectPlus ignore you
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Disclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to CollectPlus or any of the companies listed on this site. Where an address is marked verified, we read it on CollectPlus’s own site or a complaint sent to it arrived. Addresses marked not verified have not been checked, and ones marked bounced do not reach CollectPlus. This page is for informational purposes only and does not constitute legal advice.