Complain to Deliveroo
UK food delivery platform
Food-deliveryContact emails
support@deliveroo.co.uk
Customer Service
complaints@deliveroo.co.uk
Complaints
Deliveroo handles complaints through its official online form.
Public complaints often get faster responses
Common Deliveroo complaints
Laws that protect you
Consumer Rights Act 2015
Food delivery services must be performed with reasonable care and skill. Food must be as described.
Food Safety Act 1990
Food must be safe to eat, not contaminated, and accurately described.
Tips for Deliveroo complaints
- Report issues within 24 hours - most platforms have strict claim windows
- Take photos of missing items, wrong orders, or poor food quality immediately
- Screenshot the order confirmation showing what you paid for
- If the app won’t help, contact your bank for a chargeback on the payment
- Both the restaurant and the delivery platform may be responsible depending on the issue
If Deliveroo doesn't respond
- 1
In-App Complaint
24 hoursReport the issue through the app immediately - most platforms require complaints within 24 hours
- 2
Customer Service
Contact customer support via email or social media if the app doesn’t resolve it
- 3
Chargeback
If the platform refuses to refund, contact your bank for a chargeback
- 4
Contact emails
support@deliveroo.co.uk
Customer Service
complaints@deliveroo.co.uk
Complaints
Deliveroo handles complaints through its official online form.
Public complaints often get faster responses
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Frequently asked questions
Tools & guides for your Deliveroo complaint
Free calculators and explainers that strengthen the case you make to Deliveroo.
- Delivery compensation calculatorCalculate compensation for late or failed deliveries.
- Consumer rights checkerFind the laws that back you up.
- Ombudsman finderBeing ignored? Here’s who to escalate to.
- Response deadline trackerTrack if a company exceeded their response time.
- Small claims calculatorCourt’s cheaper than you think.
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- Black Friday 2026: fake countdown timers and your rightsA High Court order now defines what a 'time-limited' deal means. How to spot fake timers and 'was' prices before Black Friday on 27 November, and how to get a refund.
- Your 14-Day Online Shopping Return Rights ExplainedChanged your mind about an online purchase? UK law gives you powerful rights to return items. Here’s everything you need to know.
- Bought Something Broken? Your Complete Guide to RefundsUK law gives you powerful rights when goods are faulty. Here’s the definitive guide to getting your money back.
Not sure what the law actually entitles you to? Start with our UK consumer rights guide - refunds, faulty goods, and how to enforce your rights under the Consumer Rights Act 2015.
Work at Deliveroo? Reply to complaints here.
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Disclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to Deliveroo or any of the companies listed on this site. Where an address is marked verified, we read it on Deliveroo’s own site or a complaint sent to it arrived. Addresses marked not verified have not been checked, and ones marked bounced do not reach Deliveroo. This page is for informational purposes only and does not constitute legal advice.