Complain to Uber Eats
Food delivery platform from Uber
Food-deliveryContact emails
support@uber.com
Customer Service
complaints@uber.com
Complaints
Common Uber Eats complaints
Uber Eats ombudsman & regulator routes
Use in-app support first, then written escalation where needed. Keep order IDs, screenshots, and outcome notes to strengthen any Trading Standards or chargeback escalation.
Laws that protect you
Consumer Rights Act 2015
Food delivery services must be performed with reasonable care and skill. Food must be as described.
Food Safety Act 1990
Food must be safe to eat, not contaminated, and accurately described.
Tips for Uber Eats complaints
- Report issues within 24 hours - most platforms have strict claim windows
- Take photos of missing items, wrong orders, or poor food quality immediately
- Screenshot the order confirmation showing what you paid for
- If the app won’t help, contact your bank for a chargeback on the payment
- Both the restaurant and the delivery platform may be responsible depending on the issue
If Uber Eats doesn't respond
- 1
In-App Complaint
24 hoursReport the issue through the app immediately - most platforms require complaints within 24 hours
- 2
Customer Service
Contact customer support via email or social media if the app doesn’t resolve it
- 3
Chargeback
If the platform refuses to refund, contact your bank for a chargeback
- 4
Contact emails
support@uber.com
Customer Service
complaints@uber.com
Complaints
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Frequently asked questions
Tools & guides for your Uber Eats complaint
Free calculators and explainers that strengthen the case you make to Uber Eats.
- Delivery compensation calculatorCalculate compensation for late or failed deliveries.
- Consumer rights checkerFind the laws that back you up.
- Ombudsman finderBeing ignored? Here’s who to escalate to.
- Response deadline trackerTrack if a company exceeded their response time.
- Small claims calculatorCourt’s cheaper than you think.
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- Bought Something Broken? Your Complete Guide to RefundsUK law gives you powerful rights when goods are faulty. Here’s the definitive guide to getting your money back.
Not sure what the law actually entitles you to? Start with our UK consumer rights guide - refunds, faulty goods, and how to enforce your rights under the Consumer Rights Act 2015.
Work at Uber Eats? Reply to complaints here.
Don't let Uber Eats ignore you
Read your Uber Eats letter first: it cites the law that applies, sets a deadline, and says what happens when it passes. No account until you want to keep the draft and track what they do next.
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Disclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to Uber Eats or any of the companies listed on this site. Where an address is marked verified, we read it on Uber Eats’s own site or a complaint sent to it arrived. Addresses marked not verified have not been checked, and ones marked bounced do not reach Uber Eats. This page is for informational purposes only and does not constitute legal advice.