Complain to FedEx
International courier and parcel delivery service
DeliveryContact emails
ukcustomerservices@fedex.com
Customer Service
Common FedEx complaints
Laws that protect you
Consumer Rights Act 2015
Delivery services must be performed with reasonable care and skill.
Consumer Contracts Regulations 2013
Goods must be delivered within 30 days unless otherwise agreed.
Tips for FedEx complaints
- The retailer is responsible, not the courier - complain to the seller first
- Take photos of damaged packaging before opening
- Check 'safe place' instructions on your account
- Request signature on delivery for valuable items
- Keep tracking information and delivery notifications
If FedEx doesn't respond
- 1
Retailer First
Allow 14 daysComplain to the retailer who sold you the item: they’re legally responsible, not the courier
- 2
Courier Directly
If the retailer won’t help, contact the delivery company’s complaints team
- 3
Section 75 / Chargeback
Paid by credit card? Your card provider shares liability for purchases £100–£30,000
- 4
Contact emails
ukcustomerservices@fedex.com
Customer Service
Expected response time
14 days
Retailers should respond within 14 days. If they blame the courier, remind them they hold the legal responsibility.
Ready to fight back?
Create a professional, legally-backed complaint in minutes.
Start my FedEx complaintFree to start • No credit card required
Frequently asked questions
Tools & guides for your FedEx complaint
Free calculators and explainers that strengthen the case you make to FedEx.
- Delivery compensation calculatorCalculate compensation for late or failed deliveries.
- Consumer rights checkerFind the laws that back you up.
- Ombudsman finderBeing ignored? Here’s who to escalate to.
- Response deadline trackerTrack if a company exceeded their response time.
- Small claims calculatorCourt’s cheaper than you think.
- Your 14-Day Online Shopping Return Rights ExplainedChanged your mind about an online purchase? UK law gives you powerful rights to return items. Here’s everything you need to know.
- Bought Something Broken? Your Complete Guide to RefundsUK law gives you powerful rights when goods are faulty. Here’s the definitive guide to getting your money back.
Not sure what the law actually entitles you to? Start with our UK consumer rights guide - refunds, faulty goods, and how to enforce your rights under the Consumer Rights Act 2015.
Other Delivery companies
Ready to get results?
Read your FedEx letter first, with the law that applies to it. No account until you want to keep the draft and track what they do next.
Free to draft • The letter is yours either way
Work at FedEx? Reply to complaints here.
Don't let FedEx ignore you
A letter that cites the law, sets a deadline, and says what happens when it passes.
Create my FedEx complaintDisclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to FedEx or any of the companies listed on this site. Contact information is sourced from publicly available company websites. This page is for informational purposes only and does not constitute legal advice.
Last reviewed: by NoReply Editorial