Complain to Holiday Inn
International hotel chain - part of IHG Hotels & Resorts
TravelContact emails
guest.relations@ihg.com
Customer Service
Common Holiday Inn complaints
Laws that protect you
Package Travel Regulations 2018
Protection for package holidays including compensation for significant issues.
Consumer Rights Act 2015
Travel services must be performed with reasonable care and skill.
ATOL Protection
Financial protection for air package holidays if company fails.
Tips for Holiday Inn complaints
- Document everything with photos and videos
- Report problems to the rep immediately and get written confirmation
- Keep all receipts for expenses caused by issues
- Package holidays have stronger protection than DIY bookings
- Check if your booking is ATOL or ABTA protected
If Holiday Inn doesn't respond
- 1
Travel Company
Allow 14 daysContact the travel company’s customer service team directly
- 2
ABTA / ATOL
If your booking is ABTA/ATOL protected, escalate through their dispute resolution scheme
Visit website - 3
ADR Scheme
8 weeksMany travel companies subscribe to an ADR scheme; check their T&Cs
- 4
Contact emails
guest.relations@ihg.com
Customer Service
Expected response time
28 days
Travel companies should respond within 28 days. Package holiday operators have additional obligations under the Package Travel Regulations.
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Frequently asked questions
Tools & guides for your Holiday Inn complaint
Free calculators and explainers that strengthen the case you make to Holiday Inn.
- Holiday compensation calculatorCalculate package holiday compensation claims.
- Train delay compensationLate train? Get your money back.
- Section 75 & chargeback checkerPaid by card? You have a secret weapon.
- Chargeback letter generatorGenerate a bank chargeback request letter.
- Consumer rights checkerFind the laws that back you up.
- Ombudsman finderBeing ignored? Here’s who to escalate to.
- 6 ways to get your money back when a company refuses a refundA refusal isn’t the end. Six free routes to your money - Consumer Rights Act letters, chargeback, Section 75, ombudsmen, small claims - and when to use each.
- Buy Now Pay Later Gets Regulated: What Changes From July 2026From 15 July 2026, Klarna, Clearpay, and other BNPL providers fall under FCA regulation. You’ll gain affordability checks and the right to complain to the Financial Ombudsman - though Section 75 still doesn’t cover BNPL itself.
- Summer 2026 Holiday Rights: Everything You Need Before You BookBNPL gets Financial Ombudsman access in July (not Section 75, which stays credit-card only). Drip pricing is banned. UK261 covers all UK departures. Here’s your complete pre-travel checklist and what to do when things go wrong.
- Company Gone Bust? How to Get Your Money BackWhen a company goes into administration, most people assume their money is lost. It usually isn’t. Section 75, chargeback, ATOL, and the FSCS can all help. Here’s how.
Not sure what the law actually entitles you to? Start with our UK consumer rights guide - refunds, faulty goods, and how to enforce your rights under the Consumer Rights Act 2015.
Other Travel companies
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Create my Holiday Inn complaintDisclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to Holiday Inn or any of the companies listed on this site. Contact information is sourced from publicly available company websites. This page is for informational purposes only and does not constitute legal advice.
Last reviewed: by NoReply Editorial