Complain to mydentist
UK’s largest dental chain - complaints about NHS appointment availability and treatment quality
HealthcareContact emails
patientservices@mydentist.co.uk
Customer Service
complaints@mydentist.co.uk
Complaints
Common mydentist complaints
mydentist ombudsman & regulator routes
Which ombudsman handles mydentist complaints?
Parliamentary and Health Service Ombudsman (for NHS care). Once mydentist’s own complaints process is exhausted, you can take your complaint there for free. Go to the ombudsman.
Laws that protect you
Consumer Rights Act 2015
Private healthcare services must be performed with reasonable care and skill.
NHS Constitution
Sets out the rights and pledges for NHS patients including response times for complaints.
Tips for mydentist complaints
- For NHS complaints, use the NHS complaints procedure - your provider must respond within 6 months
- For private dental complaints, contact the Dental Complaints Service within 12 months
- Keep all treatment records, invoices, and correspondence
- You can complain to the relevant regulatory body (CQC, GDC, GMC) for serious concerns
- Consider getting a second opinion to support your complaint
If mydentist doesn't respond
- 1
Practice Manager
Allow 14 daysComplain directly to the practice manager or patient liaison team
- 2
- 3
PHSO / Dental Complaints Service
Escalate NHS complaints to the Parliamentary and Health Service Ombudsman; private dental to the Dental Complaints Service
Visit website - 4
Regulatory Body
Report serious concerns to the CQC (care quality), GDC (dental), or GMC (doctors)
Contact emails
patientservices@mydentist.co.uk
Customer Service
complaints@mydentist.co.uk
Complaints
Expected response time
14 days
NHS providers should acknowledge complaints within 3 working days. Private healthcare providers should respond within 14 days.
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Frequently asked questions
Tools & guides for your mydentist complaint
Free calculators and explainers that strengthen the case you make to mydentist.
Not sure what the law actually entitles you to? Start with our UK consumer rights guide - refunds, faulty goods, and how to enforce your rights under the Consumer Rights Act 2015.
Other Healthcare companies
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Create my mydentist complaintDisclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to mydentist or any of the companies listed on this site. Contact information is sourced from publicly available company websites. This page is for informational purposes only and does not constitute legal advice.
Last reviewed: by NoReply Editorial