Complain to Simplyhealth
UK health cash plan and dental provider
HealthcareContact emails
customerservices@simplyhealth.co.uk
Customer Service
complaints@simplyhealth.co.uk
Complaints
Common Simplyhealth complaints
Simplyhealth ombudsman & regulator routes
Which ombudsman handles Simplyhealth complaints?
Parliamentary and Health Service Ombudsman (for NHS care). Once Simplyhealth’s own complaints process is exhausted, you can take your complaint there for free. Go to the ombudsman.
Laws that protect you
Consumer Rights Act 2015
Private healthcare services must be performed with reasonable care and skill.
NHS Constitution
Sets out the rights and pledges for NHS patients including response times for complaints.
Tips for Simplyhealth complaints
- For NHS complaints, use the NHS complaints procedure - your provider must respond within 6 months
- For private dental complaints, contact the Dental Complaints Service within 12 months
- Keep all treatment records, invoices, and correspondence
- You can complain to the relevant regulatory body (CQC, GDC, GMC) for serious concerns
- Consider getting a second opinion to support your complaint
If Simplyhealth doesn't respond
- 1
Practice Manager
Allow 14 daysComplain directly to the practice manager or patient liaison team
- 2
- 3
PHSO / Dental Complaints Service
Escalate NHS complaints to the Parliamentary and Health Service Ombudsman; private dental to the Dental Complaints Service
Visit website - 4
Regulatory Body
Report serious concerns to the CQC (care quality), GDC (dental), or GMC (doctors)
Contact emails
customerservices@simplyhealth.co.uk
Customer Service
complaints@simplyhealth.co.uk
Complaints
Expected response time
14 days
NHS providers should acknowledge complaints within 3 working days. Private healthcare providers should respond within 14 days.
Ready to fight back?
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Frequently asked questions
Tools & guides for your Simplyhealth complaint
Free calculators and explainers that strengthen the case you make to Simplyhealth.
Not sure what the law actually entitles you to? Start with our UK consumer rights guide - refunds, faulty goods, and how to enforce your rights under the Consumer Rights Act 2015.
Ready to get results?
Read your Simplyhealth letter first, with the law that applies to it. No account until you want to keep the draft and track what they do next.
Free to draft • The letter is yours either way
Work at Simplyhealth? Reply to complaints here.
Don't let Simplyhealth ignore you
A letter that cites the law, sets a deadline, and says what happens when it passes.
Create my Simplyhealth complaintDisclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to Simplyhealth or any of the companies listed on this site. Contact information is sourced from publicly available company websites. This page is for informational purposes only and does not constitute legal advice.
Last reviewed: by NoReply Editorial