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Complain to Simplyhealth

UK health cash plan and dental provider

Healthcare

Contact emails

customerservices@simplyhealth.co.uk

Customer Service

complaints@simplyhealth.co.uk

Complaints

Make a complaint online(opens in a new tab)

Simplyhealth handles complaints through its official online form.

Simplyhealth ombudsman & regulator routes

Which ombudsman handles Simplyhealth complaints?

Parliamentary and Health Service Ombudsman (for NHS care). Once Simplyhealth’s own complaints process is exhausted, you can take your complaint there for free. Go to the ombudsman.

Laws that protect you

Consumer Rights Act 2015

Private healthcare services must be performed with reasonable care and skill.

Section 49

NHS Constitution

Sets out the rights and pledges for NHS patients including response times for complaints.

Tips for Simplyhealth complaints

  • For NHS complaints, use the NHS complaints procedure - your provider must respond within 6 months
  • For private dental complaints, contact the Dental Complaints Service within 12 months
  • Keep all treatment records, invoices, and correspondence
  • You can complain to the relevant regulatory body (CQC, GDC, GMC) for serious concerns
  • Consider getting a second opinion to support your complaint

If Simplyhealth doesn't respond

  1. 1

    Practice Manager

    No legal deadline: set yours in the letter

    Complain directly to the practice manager or patient liaison team

  2. 2

    NHS Complaints

    For NHS services, use the formal NHS complaints procedure

    Visit website
  3. 3

    PHSO / Dental Complaints Service

    Escalate NHS complaints to the Parliamentary and Health Service Ombudsman; private dental to the Dental Complaints Service

    Visit website
  4. 4

    Regulatory Body

    Report serious concerns to the CQC (care quality), GDC (dental), or GMC (doctors)

Frequently asked questions

Contact the practice or hospital’s complaints team first. If unresolved, escalate to the Parliamentary and Health Service Ombudsman (PHSO). You must complain within 12 months of the incident.

Yes - contact the Dental Complaints Service (DCS) within 12 months. They handle complaints about private dental care and can arrange refunds, remedial treatment, or apologies.

Report to the CQC if a care provider is unsafe, the GMC for concerns about doctors, or the GDC for concerns about dentists. These bodies can investigate and take regulatory action.

Put your complaint in writing to complaints@simplyhealth.co.uk with "Formal complaint" in the subject line. Include your account or reference number, what went wrong, and the outcome you want (a refund, repair, or compensation). Keep everything in writing so you have a paper trail. If Simplyhealth won't sort it and is a member of the scheme, you can escalate free to the Parliamentary and Health Service Ombudsman (for NHS care).

Send complaints to complaints@simplyhealth.co.uk. Put "Formal complaint" in the subject line, include your account or booking reference, and state the outcome you want. Keeping it in writing creates the paper trail you'll need if you escalate later.

Simplyhealth complaints can be escalated to the Parliamentary and Health Service Ombudsman (for NHS care), free of charge, if the company is a member of the scheme. Complain to Simplyhealth directly first: the ombudsman only takes your case once the company has had a chance to fix it, and its decision is binding on Simplyhealth if it's a scheme member.

Tools & guides for your Simplyhealth complaint

Free calculators and explainers that strengthen the case you make to Simplyhealth.

Not sure what the law actually entitles you to? Start with our UK consumer rights guide - refunds, faulty goods, and how to enforce your rights under the Consumer Rights Act 2015.

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Work at Simplyhealth? Reply to complaints here.

Don't let Simplyhealth ignore you

Read your Simplyhealth letter first: it cites the law that applies, sets a deadline, and says what happens when it passes. No account until you want to keep the draft and track what they do next.

Start my Simplyhealth complaintSign in

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Disclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to Simplyhealth or any of the companies listed on this site. Where an address is marked verified, we read it on Simplyhealth’s own site or a complaint sent to it arrived. Addresses marked not verified have not been checked, and ones marked bounced do not reach Simplyhealth. This page is for informational purposes only and does not constitute legal advice.