How long does an energy company have to resolve my complaint?

Energy suppliers have 8 weeks to resolve your complaint. After that, you can escalate to the Energy Ombudsman for free.

Can my energy supplier back-bill me for years of usage?

No, under Ofgem's back-billing rules, suppliers cannot charge for unbilled energy more than 12 months old if the delay was their fault.

What is the Energy Ombudsman and is it free?

The Energy Ombudsman is a free, independent dispute resolution service. They can award up to £10,000 in compensation and make binding decisions on suppliers.

Complain to OVO Energy

UK energy supplier

Utility

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Common OVO Energy Complaints

Billing Error

Dispute incorrect charges

Supply Problem

Compensation for outages

Switching Problem

Resolve supplier switch issues

Meter Issue

Challenge inaccurate readings

Laws That Protect You

Consumer Rights Act 2015

Utility services must be performed with reasonable care and skill.

Ofgem Standards of Conduct

Rules for fair treatment and accurate billing.

Tips for OVO Energy Complaints

Take regular meter readings and photos
Keep copies of all bills and statements
Energy companies must give notice before price increases
You can switch supplier without penalty in most cases
The Energy Ombudsman can help after 8 weeks

If OVO Energy Doesn't Respond

1
Customer Service
Allow 14 days
Contact your energy supplier's customer service team
2
Formal Complaint
Submit a formal written complaint with your account number and meter readings
3
Energy Ombudsman
8 weeks
Free escalation after 8 weeks or deadlock letter
Visit website
4
Ofgem
Report serious issues to the energy regulator
Visit website

Contact Emails

hello@ovoenergy.com

Customer Service

complaints@ovoenergy.com

Complaints

Expected Response Time

56 days

Energy suppliers have a statutory 8-week window before you can escalate to the Energy Ombudsman

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Frequently Asked Questions

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Disclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to OVO Energy or any of the companies listed on this site. Contact information is sourced from publicly available company websites. Statistics shown are based solely on cases filed through our platform. This page is for informational purposes only and does not constitute legal advice.