OVO Energy complaints: Ofgem rank 5 of 9
Ofgem publishes how many complaints every UK energy supplier picks up per 100 customer accounts, and how many they clear by the next working day. In 2025 Q3, OVO Energy scored 2.3 out of 5 in our index of that data, with 1.5 complaints per 100 accounts. Here’s how that compares with the rest of the market.
Data last updated: Ofgem 2025 Q3
View source on ofgem.gov.ukRating
Scored from Ofgem’s published figures using our documented weightings.
1.5
Lower is better. Rank 5 of 9. The 7-supplier average was 1.16.
67%
Higher is better - the share of complaints fixed fast. The 6-supplier average was 48%.
Where that sits in the market
Across the 7 suppliers Ofgem published for 2025 Q3, Outfox the Market had the fewest complaints per 100 accounts at 0.01 and Tru Energy the most at 2.2. See the full league table.
So what do you do about it?
This page is the scoreboard. The route that actually gets you somewhere - who to write to at OVO Energy, how long they get, and who picks it up when they run out of time - is on the OVO Energy complaints guide. They’re counting on you not bothering.
Common questions about the data
What is OVO Energy's complaints score in the Ofgem data?
OVO Energy ranks 5 of 9 UK energy suppliers in our index of Ofgem's 2025 Q3 figures, scoring 2.3 out of 5. Rank 1 is the supplier with the best combined record on complaint volume and next-working-day resolution. The weightings behind the score are published on our methodology page.
How many complaints does OVO Energy get per 100 customers?
Ofgem recorded 1.5 complaints per 100 customer accounts for OVO Energy in 2025 Q3. The average across the 7 suppliers Ofgem published for the period was 1.16, so OVO Energy sits above that average. Lower is better here: it means fewer customers had something to complain about.
How quickly does OVO Energy resolve complaints?
OVO Energy resolved 67% of complaints by the end of the next working day in 2025 Q3, on Ofgem's figures. Across the 6 suppliers reporting that measure, the average was 48%. Higher is better.
Is OVO Energy better or worse than other UK energy suppliers for complaints?
On Ofgem's 2025 Q3 figures, OVO Energy recorded 1.5 complaints per 100 customer accounts. For context, the best of the 7 reporting suppliers was Outfox the Market on 0.01 complaints per 100 accounts and the worst was Tru Energy on 2.2. Fewer complaints is better.
What period does this OVO Energy complaints data cover?
These are Ofgem Retail Market Indicators for 2025 Q3, covering 1 July 2025 to 30 September 2025, published under the Open Government Licence v3.0. Ofgem publishes new figures each quarter and this page updates with them.
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Source: Ofgem Retail Market Indicators, 2025 Q3 (1 July 2025 to 30 September 2025). Published under the Open Government Licence v3.0.