Outfox the Market complaints: Ofgem rank 1 of 9
Ofgem publishes how many complaints every UK energy supplier picks up per 100 customer accounts, and how many they clear by the next working day. In 2025 Q3, Outfox the Market scored 5 out of 5 in our index of that data, with 0.01 complaints per 100 accounts. Here’s how that compares with the rest of the market.
Data last updated: Ofgem 2025 Q3
View source on ofgem.gov.ukRating
Scored from Ofgem’s published figures using our documented weightings.
0.01
Lower is better. Rank 1 of 9. The 7-supplier average was 1.16.
Where that sits in the market
Across the 7 suppliers Ofgem published for 2025 Q3, Outfox the Market had the fewest complaints per 100 accounts at 0.01 and Tru Energy the most at 2.2. See the full league table.
So what do you do about it?
This page is the scoreboard. The route that actually gets you somewhere - who to write to at Outfox the Market, how long they get, and who picks it up when they run out of time - is on the Outfox the Market complaints guide. They’re counting on you not bothering.
Common questions about the data
What is Outfox the Market's complaints score in the Ofgem data?
Outfox the Market ranks 1 of 9 UK energy suppliers in our index of Ofgem's 2025 Q3 figures, scoring 5 out of 5. Rank 1 is the supplier with the best combined record on complaint volume and next-working-day resolution. The weightings behind the score are published on our methodology page.
How many complaints does Outfox the Market get per 100 customers?
Ofgem recorded 0.01 complaints per 100 customer accounts for Outfox the Market in 2025 Q3. The average across the 7 suppliers Ofgem published for the period was 1.16, so Outfox the Market sits below that average. Lower is better here: it means fewer customers had something to complain about.
Is Outfox the Market better or worse than other UK energy suppliers for complaints?
On Ofgem's 2025 Q3 figures, Outfox the Market recorded 0.01 complaints per 100 customer accounts. For context, the best of the 7 reporting suppliers was Outfox the Market on 0.01 complaints per 100 accounts and the worst was Tru Energy on 2.2. Fewer complaints is better.
What period does this Outfox the Market complaints data cover?
These are Ofgem Retail Market Indicators for 2025 Q3, covering 1 July 2025 to 30 September 2025, published under the Open Government Licence v3.0. Ofgem publishes new figures each quarter and this page updates with them.
For comms & PR teams
Embed this rating
Independently verified, regulator-sourced - drop the badge into a press kit, footer or product page. Updates automatically each quarter.
SVG embed
Static image. Fastest to load, no JavaScript.
<a href="https://usenoreply.com/data/energy-supplier-complaints/outfox-the-market?utm_source=embed&utm_medium=badge&utm_campaign=outfox-the-market"
target="_blank" rel="noopener">
<img src="https://usenoreply.com/badge/outfox-the-market/2025-q3.svg"
alt="Outfox the Market ranked #1 - UK Energy Suppliers Q3 2025 - NoReply Index"
width="300" height="120" loading="lazy" />
</a>Iframe embed
Live data. Picks up new ratings as we publish them.
<iframe src="https://usenoreply.com/embed/badge/outfox-the-market/2025-q3"
width="320" height="140" frameborder="0" loading="lazy"
title="Outfox the Market - NoReply Index badge">
</iframe>How to use this
Where to paste it
Footer, about page, press kit or PR section - anywhere your team wants to show that the ranking is independently verified.
Tracking
We log embed pings (no PII) so we can see which sites are using the badge. Email index@usenoreply.com if you'd like us to confirm receipt or feature you in press.
Methodology
The composite score, weights and source data are documented at /data/methodology. If anything looks wrong, we'll fix it - the dataset is public and re-runnable.
Source: Ofgem Retail Market Indicators, 2025 Q3 (1 July 2025 to 30 September 2025). Published under the Open Government Licence v3.0.