Can I get a refund for a streaming subscription?

Most services don't offer pro-rata refunds for mid-cycle cancellation, but if you were charged in error or didn't authorise the payment, you're entitled to a refund.

How do I cancel my subscription?

Check if you subscribed directly or through a third party (Apple, Google, your mobile provider). Cancel through whichever platform processes your payment.

Can they increase the price during my subscription?

Yes, but they must give you reasonable notice (usually 30 days) and you can cancel before the increase takes effect.

Complain to YouTube Premium

Google's video platform — complaints about Premium billing and content moderation

Streaming

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Common YouTube Premium Complaints

Billing or Subscription Issue

Unexpected charges, double billing, or difficulty cancelling

Content Removed

Shows or films removed without notice

Poor Service Quality

Buffering, low quality, or technical issues

Price Increase

Subscription price raised without adequate notice

Laws That Protect You

Consumer Rights Act 2015

Digital content must be of satisfactory quality, fit for purpose, and as described.

Section 34Section 35Section 36

Consumer Contracts Regulations 2013

14-day cooling-off period for digital subscriptions, though this may be waived if you start using the service.

Regulation 29Regulation 37

Tips for YouTube Premium Complaints

Set calendar reminders before free trial periods end to avoid unwanted charges
You can cancel at any time — the subscription runs until the end of your billing period
Check if your subscription is billed through a third party (Apple, Google, etc.) as you'll need to cancel through them
Under the Digital Markets Act, companies must make cancellation as easy as sign-up
Keep records of what you were promised when you subscribed

If YouTube Premium Doesn't Respond

1
Customer Service
Allow 7 days
Contact the streaming service's customer support via their app or website
2
Formal Complaint
Send a written complaint if initial contact doesn't resolve the issue
3
Payment Provider
If billed through Apple/Google, contact them to dispute the charge or cancel
4
Chargeback
Contact your bank for a chargeback if charged unfairly

Contact Emails

support@google.com

Customer Service

Expected Response Time

7 days

Streaming services typically respond within 3-7 days. For billing disputes, contact your payment provider if the service doesn't help.

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Frequently Asked Questions

Other Streaming Companies

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Disclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to YouTube Premium or any of the companies listed on this site. Contact information is sourced from publicly available company websites. Statistics shown are based solely on cases filed through our platform. This page is for informational purposes only and does not constitute legal advice.