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9 results for “consumer-rights”
The retailer, not the courier, must deliver. Under the Consumer Rights Act the default is 30 days, and an agreed date lets you cancel. How to get a refund before Christmas.
A refusal isn’t the end. Six free routes to your money - Consumer Rights Act letters, chargeback, Section 75, ombudsmen, small claims - and when to use each.
Most people leave money behind because they don’t know what they’re owed. A round-up of free tools to check your case and your figure, grouped by problem.
Your contract is with the retailer, not the courier. If your parcel is lost, damaged, or left in a hedge, the retailer owes you the refund. Here’s exactly what to do.
Online sign-up, 14-day cooling-off. Hidden in a 12-month minimum term? Section 62 of the Consumer Rights Act treats unfair lock-ins as unenforceable. Plus the change-of-circumstances escape route.
The retailer says you’re outside the 30-day window. The Consumer Rights Act 2015 says they’re on the hook for up to six years - and the burden of proof is on them for the first six months.
UK law gives you powerful rights when goods are faulty. Here’s the definitive guide to getting your money back.
Subscription traps cost UK consumers £1.6bn yearly. Learn your legal rights and how to break free from any unwanted subscription.
Everything you need to know about the law that protects UK consumers when buying goods and services.