Complain to Avis
Car rental company - part of Avis Budget Group
Car-rentalContact emails
customerservice@avis.co.uk
Customer Service
complaints@avis.co.uk
Complaints
Common Avis complaints
Laws that protect you
Consumer Rights Act 2015
Car rental services must be performed with reasonable care and skill. Vehicles must be of satisfactory quality.
Consumer Contracts Regulations 2013
Protection for bookings made online including pre-contractual information requirements.
Tips for Avis complaints
- Photograph the car from all angles (including the roof and underside) at pickup AND return
- Record a video walkround with timestamp before driving away
- Check the rental agreement carefully for insurance excess and fuel policy
- Never accept pressure to buy additional insurance at the counter
- Get the return inspection done in your presence and request a signed condition report
If Avis doesn't respond
- 1
Customer Service
Allow 14 daysContact the rental company’s customer service team with evidence
- 2
Formal Written Complaint
Send a formal complaint citing the Consumer Rights Act and attaching photographic evidence
- 3
- 4
Chargeback / Section 75
Dispute charges with your credit card provider
- 5
Contact emails
customerservice@avis.co.uk
Customer Service
complaints@avis.co.uk
Complaints
Expected response time
14 days
Car rental companies should respond within 14 days. Keep all photographic evidence and the rental agreement.
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Frequently asked questions
Tools & guides for your Avis complaint
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Not sure what the law actually entitles you to? Start with our UK consumer rights guide - refunds, faulty goods, and how to enforce your rights under the Consumer Rights Act 2015.
Other Car-rental companies
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Create my Avis complaintDisclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to Avis or any of the companies listed on this site. Contact information is sourced from publicly available company websites. This page is for informational purposes only and does not constitute legal advice.
Last reviewed: by NoReply Editorial