Complain to Hertz
Car rental company - Trustpilot rating 1.2/5, lowest in sector
Car-rentalHow to complain to Hertz
Hertz has no complaints email that we could find on its own site. Use its official online form instead.
Common Hertz complaints
Laws that protect you
Consumer Rights Act 2015
Car rental services must be performed with reasonable care and skill. Vehicles must be of satisfactory quality.
Consumer Contracts Regulations 2013
Protection for bookings made online including pre-contractual information requirements.
Tips for Hertz complaints
- Photograph the car from all angles (including the roof and underside) at pickup AND return
- Record a video walkround with timestamp before driving away
- Check the rental agreement carefully for insurance excess and fuel policy
- Never accept pressure to buy additional insurance at the counter
- Get the return inspection done in your presence and request a signed condition report
If Hertz doesn't respond
- 1
Customer Service
No legal deadline: set yours in the letterContact the rental company’s customer service team with evidence
- 2
Formal Written Complaint
Send a formal complaint citing the Consumer Rights Act and attaching photographic evidence
- 3
- 4
Chargeback / Section 75
Dispute charges with your credit card provider
- 5
How to complain to Hertz
Hertz has no complaints email that we could find on its own site. Use its official online form instead.
Ready to fight back?
Create a professional, legally-backed complaint in minutes.
Start my Hertz complaintFree to start • No credit card required
Frequently asked questions
Tools & guides for your Hertz complaint
Free calculators and explainers that strengthen the case you make to Hertz.
- Car lemon law checkerCheck your rights for faulty vehicle purchases.
- Consumer rights checkerFind the laws that back you up.
- Ombudsman finderBeing ignored? Here’s who to escalate to.
- Response deadline trackerTrack if a company exceeded their response time.
- Small claims calculatorCourt’s cheaper than you think.
- Christmas order not delivered in time? Your rightsThe retailer, not the courier, must deliver. Under the Consumer Rights Act the default is 30 days, and an agreed date lets you cancel. How to get a refund before Christmas.
- 6 ways to get your money back when a company refuses a refundA refusal isn’t the end. Six free routes to your money - Consumer Rights Act letters, chargeback, Section 75, ombudsmen, small claims - and when to use each.
- Evri Lost Your Parcel (Again): Your Complete Delivery RightsYour contract is with the retailer, not the courier. If your parcel is lost, damaged, or left in a hedge, the retailer owes you the refund. Here’s exactly what to do.
- Gym contract gone wrong: how to escape and claim a refundOnline sign-up, 14-day cooling-off. Hidden in a 12-month minimum term? Section 62 of the Consumer Rights Act treats unfair lock-ins as unenforceable. Plus the change-of-circumstances escape route.
Not sure what the law actually entitles you to? Start with our UK consumer rights guide - refunds, faulty goods, and how to enforce your rights under the Consumer Rights Act 2015.
Other Car-rental companies
Work at Hertz? Reply to complaints here.
Don't let Hertz ignore you
Read your Hertz letter first: it cites the law that applies, sets a deadline, and says what happens when it passes. No account until you want to keep the draft and track what they do next.
Free to draft • The letter is yours either way
Disclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to Hertz or any of the companies listed on this site. Where an address is marked verified, we read it on Hertz’s own site or a complaint sent to it arrived. Addresses marked not verified have not been checked, and ones marked bounced do not reach Hertz. This page is for informational purposes only and does not constitute legal advice.