Complain to Europcar
Car rental company - widespread complaints about hidden charges and misleading insurance
Car-rentalContact emails
customerservices@europcar.com
Customer Service
complaints@europcar.co.uk
Complaints
Common Europcar complaints
Laws that protect you
Consumer Rights Act 2015
Car rental services must be performed with reasonable care and skill. Vehicles must be of satisfactory quality.
Consumer Contracts Regulations 2013
Protection for bookings made online including pre-contractual information requirements.
Tips for Europcar complaints
- Photograph the car from all angles (including the roof and underside) at pickup AND return
- Record a video walkround with timestamp before driving away
- Check the rental agreement carefully for insurance excess and fuel policy
- Never accept pressure to buy additional insurance at the counter
- Get the return inspection done in your presence and request a signed condition report
If Europcar doesn't respond
- 1
Customer Service
Allow 14 daysContact the rental company’s customer service team with evidence
- 2
Formal Written Complaint
Send a formal complaint citing the Consumer Rights Act and attaching photographic evidence
- 3
- 4
Chargeback / Section 75
Dispute charges with your credit card provider
- 5
Contact emails
customerservices@europcar.com
Customer Service
complaints@europcar.co.uk
Complaints
Expected response time
14 days
Car rental companies should respond within 14 days. Keep all photographic evidence and the rental agreement.
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Frequently asked questions
Tools & guides for your Europcar complaint
Free calculators and explainers that strengthen the case you make to Europcar.
- Car lemon law checkerCheck your rights for faulty vehicle purchases.
- Consumer rights checkerFind the laws that back you up.
- Ombudsman finderBeing ignored? Here’s who to escalate to.
- Response deadline trackerTrack if a company exceeded their response time.
- Small claims calculatorCourt’s cheaper than you think.
- 6 ways to get your money back when a company refuses a refundA refusal isn’t the end. Six free routes to your money - Consumer Rights Act letters, chargeback, Section 75, ombudsmen, small claims - and when to use each.
- Evri Lost Your Parcel (Again): Your Complete Delivery RightsYour contract is with the retailer, not the courier. If your parcel is lost, damaged, or left in a hedge, the retailer owes you the refund. Here’s exactly what to do.
- Gym contract gone wrong: how to escape and claim a refundOnline sign-up, 14-day cooling-off. Hidden in a 12-month minimum term? Section 62 of the Consumer Rights Act treats unfair lock-ins as unenforceable. Plus the change-of-circumstances escape route.
- Currys won’t accept a return after 30 days - your CRA 2015 rightsThe retailer says you’re outside the 30-day window. The Consumer Rights Act 2015 says they’re on the hook for up to six years - and the burden of proof is on them for the first six months.
Not sure what the law actually entitles you to? Start with our UK consumer rights guide - refunds, faulty goods, and how to enforce your rights under the Consumer Rights Act 2015.
Other Car-rental companies
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Read your Europcar letter first, with the law that applies to it. No account until you want to keep the draft and track what they do next.
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Don't let Europcar ignore you
A letter that cites the law, sets a deadline, and says what happens when it passes.
Create my Europcar complaintDisclaimer: NoReply is an independent consumer advocacy platform. We are not affiliated with, endorsed by, or connected to Europcar or any of the companies listed on this site. Contact information is sourced from publicly available company websites. This page is for informational purposes only and does not constitute legal advice.
Last reviewed: by NoReply Editorial